WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.7 /10
Category
WordPress.com
8.7 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Social Media Integration

83

Management Interface

83

Standard Templates

83

Analytics and Reporting

82

Digital Asset Management

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Faisal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Create website using simple drag and drop

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Faster drag and drop development available. Directly seo can be feed to rank your blog.

What is your favorite aspect of this product?

Drag and drop tool. Link to different pages can be provided via simple buttons

What do you dislike most about this product?

The support is bad. They take time to respond

What recommendations would you give to someone considering this product?

Definitely give it a try. You won't regret

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Altruistic

John C.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Aug 2021

Good starting point for your website

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

They have the biggest market share of the content management systems (CMS), so clients typically known about them. Being developed for longer compared to their competitors, they have more options for users to add advanced functionality to their website.

What is your favorite aspect of this product?

I'm very familiar with this product, so it's easy for me to get around, make changes and fix things for clients. Having such a large market share helps.

What do you dislike most about this product?

This version of Wordpress (called wordpress.com) isn't as customisable as the open source version (called wordpress.org), so often our clients will migrate to the .org version for a more customised experienced. The visual editor, Gutenberg, is improving each year, but can take a bit of time to understand and use.

What recommendations would you give to someone considering this product?

For a marketing website on a tight budget, this is a brilliant choice of CMS. If you need something with more functionality, use the .org version and host this yourself. Webflow provides a more visually striking website but a higher price point.

Pros

  • Continually Improving Product
  • Client Friendly Policies
  • Helps Innovate
  • Reliable

Alex C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very satisfied with the wordpress.com service

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Beyond simply creating a web page of a company that is very committed to the ease that the user is given to create a web page, there are many other similar ones that are very difficult or are simply very limited in terms of creating and editing There are many websites that cannot be edited, but on Wordpress.com practically everything can be edited, it is something that has an advantage far above other companies apart from the very attentive technical support, the things we may need or if we have any questions. they do not solve this type of thing is something that does not happen with other similar companies

What is your favorite aspect of this product?

I can say with great certainty that it is one of the largest pages to create web pages, it is one of the most recognized and popular currently there is a lot of difference in the worpress.com of a few years ago to the wordpress.com of now is more updated to the forefront of the Technology offers many tools that can facilitate the creativity of creating content on one of these pages. There are thousands of people who use wordpress.com and there are thousands who also attest that it is one of the best, including me.

What do you dislike most about this product?

What I do not like about wordpress.com Is that all or most of its plugins are paid and many people do not have how to buy it I would like a kind of promotion to be added where at least the first five plugins you use are free Each website or at least the cost of each one of them would be a good opportunity for Wordpress.com to grow even more since its quality has grown a lot but it does offer some promotion like the one I just mentioned, perhaps it will grow even more in the market and get in the top 5 of the best website builders pages

What recommendations would you give to someone considering this product?

My recommendation is that if you did not learn to use worpress.com it is the exact time to do it It is never too late for this it is a very intuitive platform quite creative it has almost limitations there is a lot of information to be used in social networks where you can undoubtedly support yourself to that you make your web pages yourself professionally either for your personal brand or for a product that you need to sell or trade, so it is important that you believe in what he mentioned because it is one of the best pages that I have used to create very fast, very safe and a very acceptable technical support, that's why I recommend

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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