Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Uğur Deniz Y.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Groundbreaking

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Lots of template options. The tools are of very good quality.

What is your favorite aspect of this product?

Everything has been thought through beforehand. It has everything I'm looking for.

What do you dislike most about this product?

Sometimes slow.

What recommendations would you give to someone considering this product?

Definitely use templates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steven D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

A superb CMS choice

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Ease of use, configuration, and styling.

What is your favorite aspect of this product?

The administration dashboard.

What do you dislike most about this product?

Don't dislike anything about WordPress.com

What recommendations would you give to someone considering this product?

Make sure the page template (WordPress theme) you want to use can be installed on WordPress.com

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Carine O.

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Create a high-quality HTML design for a web page

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I created a blog about my company's products using WordPress. I had some HTML experience at the start, but I was blown away by how simple it was to create. There are numerous templates available, and you may choose the one that best meets your requirements. Paid templates are quite popular. Even if you don't know HTML, you can use templates to create a great site, and WordPress offers a lot of extension and flexibility, allowing you to create your own site.

What is your favorite aspect of this product?

Not only is it free to use or can be accessed in a paid version, in my company I can use the business version, and it has a large worldwide user base. As a result, there are several free themes that can be used without coding and are produced and updated regularly. Specifically, we are using the Cocoon theme, it is simple to customize and can be used to create your own HP. It is likely that several themes have emerged as a result of the wide degree of WordPress customization.

What do you dislike most about this product?

I'd like you to alter the editor to tighten the restrictions on how the functions may be used. I was using the previous editor before switching when a new editor appeared, however, it is quite tough to use. I grew acclimated to it, thus I feel the new editor is increasing in terms of usability, despite some editing challenges.

What recommendations would you give to someone considering this product?

The time needed to create a web page with HTML and CSS has been drastically reduced. In general, you can use the theme, since you only have to update the part that needs to be changed, and the cost and time needed to build a new site have been reduced considerably. I tried to make everything as simple and brief as possible, which helped me save a lot of time. This time I could easily understand the components that needed to be changed because I selected a premium design, and they were quick to update.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Uğur Deniz Y.

Groundbreaking

Likeliness to Recommend

Pros

Steven D.

A superb CMS choice

Likeliness to Recommend

Pros

Carine O.

Create a high-quality HTML design for a web page

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support