Automattic

WordPress.com

8.7 /10

499 Reviews Write a Review

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What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Jaione d.

Role: Sales Marketing
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Wordpress, the best CMS on the market

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The main feature of Wordpress is that it is a free software system that is very cheap and easy to install and implement. In addition, it has many additional plugins that help to develop a very simple and complete website, with maximum security and needs depending on the type of organisation.

What is your favorite aspect of this product?

Its price, simplicity and versatility.

What do you dislike most about this product?

That the free templates are somewhat limited.

What recommendations would you give to someone considering this product?

Analyse your organisation's needs carefully when deciding which CMS to integrate.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Caring

Anela H.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great versatility and application possibilities!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Ease of everyday handling and managing

What is your favorite aspect of this product?

Versatility, a lot of content

What do you dislike most about this product?

Add ons not always "coexisting" perfectly

What recommendations would you give to someone considering this product?

The most approachable tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ayyan A.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Best tool for Websites Management

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Easy integration, customization, flexibility for teamwork, and it is very cost effective.

What is your favorite aspect of this product?

Really like the library of ready to use templates with just drag and drop, fully access for customization with a single click, adaptive and responsive for all type of devices, and it save time.

What do you dislike most about this product?

Well overall there is not any feature that I do not like, but the technical support team needs to be more responsive and knowledgeable, and no doubt they are working in a very professional way, but need more expertise.

What recommendations would you give to someone considering this product?

Highly recommended to all size of organizations.

Pros

Inspires Innovation
Reliable
Performance Enhancing
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Jaione d.

Wordpress, the best CMS on the market

Likeliness to Recommend

Pros

Anela H.

Great versatility and application possibilities!

Likeliness to Recommend

Pros

Ayyan A.

Best tool for Websites Management

Likeliness to Recommend

Pros

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1
Since last award

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support