WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.7 /10
Category
WordPress.com
8.7 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Social Media Integration

83

Management Interface

83

Standard Templates

83

Analytics and Reporting

82

Digital Asset Management

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Alexa N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

WordPress has thousands of ready to use templates

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress has thousands of ready to use templates which eases the content creation, the websites built-in there are indexed by the different search engines and are ranked higher. WordPress enables the user to be innovative by letting them easily switch to the “blocks” without getting the third party tool interruption.

What is your favorite aspect of this product?

WordPress can be use by the beginners, we can get access to the WordPress site through any device, and WP sites are highly ranked by search engines due to its keywords which are updated frequently,

What do you dislike most about this product?

As WordPress is SEO friendly and is free to use it requires many plugins to work properly, it gives access to many bugs and hackers. The WP users should possess the knowledge of (coding) PHP, HTML and CSS for the customization. It sometimes can be expensive as the themes available are free and overused, in orders to standout for the visitor the WordPress Designers need to buy new themes and keep the platform updated to avoid complexity.

What recommendations would you give to someone considering this product?

All the newbie, SEO consultants and businesses should use the WordPress as its functionality does not require you to be a programmer, it is so easy to operate and consists of free themes which helps in saving up the time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Genesis R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

WordPress.com is a user-friendly platform

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It gives users’ the ability to do lots of customization according to their preferences. This improves the users’ experience. Finding the exact option available is a feature as it saves time and is much appreciated by the customer. It has the capability to integrate with almost all the marketing platforms which is helpful for the users. User are more interested in customizable platforms. They are willing to pay more if they platform they are using is customizable. It also gives WordPress a USP in comparison to its competitors.

What is your favorite aspect of this product?

It is user-friendly platform. Management of pages is one of the best features of this platform. Migration in this platform is easy for the users’ comfort. This platform has a user friendly platform and people who are not technologically advance can also use this platform in efficient way without training sessions.

What do you dislike most about this product?

In this platform, media library management has alot to improve in this regard. The speed of page is slower as compared to other platforms. People today look for precise accurate and timely results. In this technological era, this time lagging feature should be resolved so that customer base should be enhanced.

What recommendations would you give to someone considering this product?

This platform focuses on constant improvement in order to meet customers’ demand. The continual upgradation aligns with the customers’ changing preferences. This feature makes it superior to the other platforms of this kind. In this dynamic environment, it is necessary to make continuous improvements so that you should remain intact and active in market. Recommended

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Respectful

Liliana E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The ultimate website creating platform

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is one of the best options for SEO optimization of my business. Different plugins are available there to focus different keywords and Meta tags which helps me in bringing my website on top of the search bar and easily accessible for the customers.

What is your favorite aspect of this product?

The best thing about WordPress is that it has thousands of themes available. These themes are mobile friendly so they allowed us to create the best website which is easily accessible for our customers on any screen size.

What do you dislike most about this product?

WordPress has a lot of updates even after shifting to the premium version. These updates ensure security so it’s necessary to update it from time to time. It is something that annoys me the most when using WordPress.

What recommendations would you give to someone considering this product?

In my opinion, every business should use WordPress in order to enhance their website developing experiences. It has different plugins for different purposes which helps businesses improve the website experiences for their customers. Also all these plugins are available at very reasonable prices. Hence, other than some of the updates I would highly recommend business to use it for a smooth website building experience.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Transparent

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