WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.7 /10
Category
WordPress.com
8.7 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Social Media Integration

83

Management Interface

83

Standard Templates

83

Analytics and Reporting

82

Digital Asset Management

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

John E.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Website builder with high customizability

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

They provide a good amount of plugins, which greatly enhance the website's functionality. For creating websites and web pages, WordPress is a valuable program. It provides a tonne of tools and functions for managing your website. Free themes are offered. The beauty of utilizing WordPress is that so many third-party themes are available because of its popularity.

What is your favorite aspect of this product?

We loved how simple WordPress is for administrators without significant technical expertise in website administration. We knew exactly what the product could do, which was flexible and reasonable. It also worked well with other web products—rich features and functionalities in a customizable design. Pre-made themes that can be altered can help when you run out of inspiration.

What do you dislike most about this product?

To get more out of your website, you will need to switch to a higher plan because WordPress is more expensive than other software and has less functionality on the lower levels. When it comes to defending natural persons against hate crimes and assaults by WordPress platform users using identities, the Automattic Trust & Safety team is essentially useless.

What recommendations would you give to someone considering this product?

The website is simple and may be done as soon as the plan and domain are acquired. - A mobile application to manage the website from anywhere. - Plugins to enhance the website's functionality and personalization. We appreciated the variety of features and user-friendly layout that helped us complete the task. WordPress offers all the services necessary to have an online presence, which is also necessary for business success.

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Saves Time

Davin S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A fantastic tool for websites and blogs.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress allows small companies to create websites for free, saving them a lot of money. It also offers a plethora of fantastic free layouts and designs with which anybody can construct a blog, and it removes the necessity to engage an experienced web designer; the user only has to purchase the domain and hosting, and the rest is handled by WordPress. WordPress helped me to develop multiple websites for my customers without putting in a lot of work and saving me a lot more time.

What is your favorite aspect of this product?

WordPress gives its customers all the facilities they require to create a website, and it's open-source, so they may customize it to their requirements. It is a terrific tool for starting and running any website or blog, and it is inexpensive because there are several open templates available to use to create your new website, as well as some additional functions and designs, which are offered for a reasonable rate. What I enjoyed most about WordPress is the ability to incorporate plugins for any sort of demand you could have. In addition, the ready-made templates allow us to conserve a significant amount of time.

What do you dislike most about this product?

Most of the layouts and functions that were designed for blog sites are not suitable for creating any other type of website. Even though it offers many functionalities, it is suggested that to fully utilize all of them and for significantly greater integration and personalization, one must learn a fair bit of programming and have creative abilities.

What recommendations would you give to someone considering this product?

WordPress makes the process easier, and saves time and work when creating a website, thus I definitely suggest it.

Pros

  • Performance Enhancing
  • Unique Features
  • Caring
  • Fair

Kelly P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

WordPress is the easiest way to create web pages

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Our primary business website is built with WordPress. It's under my department's care, yet the whole company uses it. When paired with other plugins, it has shown itself to be a highly flexible system. With great success, we have expanded on the X concept.

What is your favorite aspect of this product?

WordPress is a great choice if you have some knowledge of web programming and are confident in your ability to solve problems and troubleshoot on your own, but have few other tools at your disposal. It's a lot more flexible and enjoyable to use as a developer than other more curated platforms. For very little effort, you get features and reliability normally reserved for enterprise-level systems.

What do you dislike most about this product?

WordPress advertises itself as user-friendly, yet more complicated tasks may necessitate assistance from a professional. Due to the extensive nature of the WordPress plugin ecosystem, incompatibilities between individual plugins are fairly unusual. Those are notoriously difficult to fix and have been linked to website crashes.

What recommendations would you give to someone considering this product?

WordPress is the best option if you need a website and also want the freedom to change things like the text, add pages, and so on. It has repeatedly been validated as the superior platform for the vast majority of websites. There may be better options, like as Shopify or Squarespace, for a smaller e-commerce site. But if you aren't selling anything or if you need something more robust, WordPress is your best bet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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