WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Humayun F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

The best CMS platform that any new user can use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The complete open source environment is probably the one feature that stands out for Wordpress from other similar CMS platforms available for implementation. 34% of the internet is already running on it which itself is a proof of concept for Wordpress.

What is your favorite aspect of this product?

The free WordPress themes and plugins available for download is what I liked the best. The ability to add custom html/css code within themes and plugins is another very useful feature which i use a lot for customization and cosmetic changes.

What do you dislike most about this product?

Not all themes and plugins are available for free. The php code customization feature is very confusing with a poor UI/UX which confuses a lot of users on its usage.

What recommendations would you give to someone considering this product?

If you are not using Wordpress for your website, then you have been left behind. You need to definetly give it a try and plan to shift all of your website traffic to this platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gabriela G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A great platform available to everyone

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It is compatible with a large number of plugins to manage and improve a website.

What is your favorite aspect of this product?

It presents an affordable alternative for clients who have a tight budget and need to have an online presence.

What do you dislike most about this product?

It is continually updated and you have to constantly do web maintenance to avoid errors.

What recommendations would you give to someone considering this product?

It is an excellent tool to make fully functional web pages quickly. Practically anyone can use this software without any problems, perhaps doing a couple of courses is enough to handle it and become an expert. Lots of tools and a very high intuitive level.

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Fair

Lucio A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

the best platform to create web pages

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

wordpress.com has one of the most powerful platforms to create a website, the others do not have even a little of the quality that wordpress.com has for its years of experience, a large team of people who are behind the brand that he cares because he is always among the first in the world

What is your favorite aspect of this product?

I like WordPress.com, it has the largest and most recognized platform for creating web pages in the world, it is currently one of the best, and its technical support is very attentive, the platform is very fast, stable and it has a very good control panel. simple and easy to learn to use

What do you dislike most about this product?

What I don't like about wordpress.com is that most of its plugins are paid and the good thing is that they are verified and trusted. More than that, I don't have anything additional bad to say so far, I can access it from almost any device.

What recommendations would you give to someone considering this product?

I recommend the wordpress service to each client and each friend who asks me where I create the web pages and that is why I am very aware of each new thing that comes out or new updates

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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