Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Laiken H.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

WordPress.com Is a Game Changer

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is fast and affordable to use when it come to web creation. These aspects makes WordPress.com a top tool when compared to other similar products.

What is your favorite aspect of this product?

WordPress.com is simple to use. Creating a website or blog using WordPress.com takes no time.

What do you dislike most about this product?

WordPress.com has never disappointed us. WordPress.com is so reliable.

What recommendations would you give to someone considering this product?

The reliability of WordPress.com will impress you. You should give WordPress.com a try and it won't fail you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vijendra R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Build Beautiful Website And Manage Content

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Small businesses may create websites using WordPress for nothing, saving them a tonne of money. It also gives a tonne of fantastically accessible formats and layouts, so I don't need to hire a professional engineer to design a website that any competent person can do. Due to the fact that there is no actual coding required, we end up saving a significant amount of time.

What is your favorite aspect of this product?

The best thing about WordPress, in my opinion, is that all we have to give in exchange is a little room and some help. The ability to configure any website in a distinctly quicker amount of time without engaging in any coding is quite cool. WordPress offers its users all the functionality they would expect to find on a website and is open-source so that users can modify it to suit their needs.

What do you dislike most about this product?

Security is a major concern because it is highly visible and could be compromised, harming a single self-made website. It will take a novice 2 to 3 days to understand exactly how WordPress's features operate. Additionally, I get the impression that if I make even one false click, it will take me a lot of time to figure out what's wrong with the support, which may be a big issue.

What recommendations would you give to someone considering this product?

Its simple setup requires no technical expertise. WordPress should be your choice if you don't want to worry about hosting, various additional tools, or special functionalities on your website. The numerous plugins that WordPress supports can be integrated. It is so vast & adjustable that you may design a full bespoke setup with the features you desire.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Transparent

Allister L.

Role: Consultant
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

A good starting point for a small business website

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

Wide range of plugins and the amount of content produced in Wordpress is impressive and useful for a non expert user.

What is your favorite aspect of this product?

Easy to use and set up, the plugins and templates are good. It's easy to use as a blog or website, with a range of features.

What do you dislike most about this product?

There is so much that it is hard to cover everything and therefore some expert input is required. The web site does develop complexity at this point and this is hard to manage for a non expert

What recommendations would you give to someone considering this product?

Explore all of the available options - Wordpress is a default standard web builder but there are a lot more flexible and more modern options out there. It depends on what you need it for.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Laiken H.

WordPress.com Is a Game Changer

Likeliness to Recommend

Pros

Vijendra R.

Build Beautiful Website And Manage Content

Likeliness to Recommend

Pros

Allister L.

A good starting point for a small business website

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support