Automattic

WordPress.com

8.7 /10

499 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Beverly W.

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

WordPress.com Has Fantastic Features

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is affordable to use when building quality websites. We do not have to break the bank to build a website using WordPress.com, which differentiates it from other similar products.

What is your favorite aspect of this product?

I like everything about WordPress.com. The features of WordPress.com has been working effectively for us. I am impressed by the support team of WordPress.com.

What do you dislike most about this product?

WordPress.com works so well for us. All the features of WordPress.com has been fantastic. WordPress.com is flawless.

What recommendations would you give to someone considering this product?

WordPress.com is the most affordable tool you need to consider for building websites. I highly recommend WordPress.com.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arnaldo B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Brilliant service

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The main difference between WordPress.com and other similar platforms is that WordPress.com offers a lot of functionality and tools to help users manage their content. This includes an intuitive interface, a visual content editor, a wide selection of tools and templates to help users customize their content, and a wide variety of apps and plugins that allow users to optimize their content for search engines. In addition, WordPress.com is also a completely free platform that does not require any additional downloads or anything like that, unless you want to do a local backup

What is your favorite aspect of this product?

What I like best about WordPress.com is the ease of use. It is a very intuitive platform with a wide variety of tools and options to customize your website.This allows anyone to create a professional website without having any programming knowledge. In addition, there are many free themes and plugins that you can use to give your website a unique touch. additionally, WordPress.com offers excellent customer support to help you with any questions or issues you may have. There is also an active community of WordPress users who are always willing to help you out and share tips...

What do you dislike most about this product?

One drawback I noticed with WordPress.com is that users don't have access to the database and have no control over hosting. This means that users are limited to WordPress.com preset hosting resources, which means your website may not be able to keep up with growing demand. This can be a significant problem for websites that receive a high volume of traffic. Also, users do not have access to advanced management tools such as database optimization or cache settings. This means that users cannot make advanced changes to improve the performance of your website

What recommendations would you give to someone considering this product?

I would recommend WordPress.com because it is an easy-to-use blogging platform and CMS with a wide variety of tools to help create and manage content online. It is a reliable website hosting solution that offers a wide range of features and tools to help users create and manage professional websites without having to learn html, css or JavaScript. Plus, it's free, and it offers a wide variety of themes and plugins to help users customize their website

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Nash T.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Outstanding product

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Wordpress is like the most used product than any other similar products

What is your favorite aspect of this product?

Can be installed within the web hosting

What do you dislike most about this product?

Sometimes it goes down

What recommendations would you give to someone considering this product?

Wordpress is perfect to use if you are building a website for your business or company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Beverly W.

WordPress.com Has Fantastic Features

Likeliness to Recommend

Pros

Arnaldo B.

Brilliant service

Likeliness to Recommend

Pros

Nash T.

Outstanding product

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

Wix

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

Joomla!

1
Since last award

1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support