WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.7 /10
Category
WordPress.com
8.7 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Social Media Integration

83

Management Interface

83

Standard Templates

83

Analytics and Reporting

82

Digital Asset Management

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Baleigh K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It is easy to use!

What is your favorite aspect of this product?

It is easy to navigate.

What do you dislike most about this product?

Nothing that I dislike

What recommendations would you give to someone considering this product?

Get it, it is great.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

What makes WordPress different is the versatility

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

What makes WordPress different is the versatility and freedom that it offers each of its users in the creation of each of the websites or blogs, thanks to this program we have the ability to manage and control our content in a useful way. and interactive, the tools that we have at hand with this are really useful to bring a better image of the company on the web and to manage even the marketing content to give it the focus and direction that we want, the impact that it generates in each of our clients, and the interface of this program facilitates each of these processes and projects that we want to involve the content of the company.

What is your favorite aspect of this product?

WordPress serves us as a tool for the creation of stable and informative spaces for our clients, it is thanks to each of the forms that we create like this software, clients have the possibility to admire our content in an organized way and find the function they are looking for. as fast and easy as possible, I like WordPress because it is a nice and effective solution to give better management to all my advertising and corporate content to facilitate all aspects that build customer interaction, company infrastructure and elements of a sale, all this is possible with each of the websites or blogs that we constantly create through this medium.

What do you dislike most about this product?

Unfortunately, the storage of this program represents a real problem for us, since it is clearly not a space to archive the images and other formats that we manipulate by this means, it is not possible to use the same image from a middle point, on the other hand this software It has many limitations to work with audio and video formats, it is not completely possible to implement these formats to give a better impact to the website, this is where the program can feel a little weak, it has to try to be a little more versatile in a future update.

What recommendations would you give to someone considering this product?

This program has a huge variety of functional options to optimally manage and administer all your business content on the web, through websites or blogs that will help guide all your clients to know your work, WordPress is one of the most pleasant programs with a simple interface to understand all the tools that you can use in your work, I recommend this program for the good marketing and data management that it has given me for many years in my company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sabir A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Powerful website management solution

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress allows us to quickly and easily create, manage and customize our websites, with features such as custom post types and taxonomies, custom fields, and custom widgets. It provides a comprehensive suite of tools and resources that help us to optimize our website performance.

What is your favorite aspect of this product?

My favorite aspect of WordPress is its versatility and customizability and the powerful suite of tools and resources that it provides. Wordpress helps me to easily optimize website performance and ensure the website is running smoothly.

What do you dislike most about this product?

I dislike the fact that WordPress Premium does not currently offer SEO optimization tools, as this can be a huge factor in website success. Moreover, I find that WordPress can sometimes be sluggish when managing large websites, and I would like to see improved performance in this area.

What recommendations would you give to someone considering this product?

I would recommend they research and familiarize themselves with the features and capabilities that WordPress has to offer to ensure they are taking full advantage of the platform. If you are considering website management, WordPress is an incredibly powerful and intuitive platform.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

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