Automattic

WordPress.com

8.7 /10

499 Reviews Write a Review

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What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Jonathan S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy-to-use website builder.

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

WordPress stands out from other website builders with its open-source, flexible platform that allows users to customize their site design and functionality in virtually unlimited ways. Additionally, WordPress has a massive community of developers and users who contribute to its ongoing development and support.

What is your favorite aspect of this product?

Additionally, WordPress has a massive community of users and developers who contribute to its ongoing development and support, making it a reliable choice for creating and maintaining a website.

What do you dislike most about this product?

There is a steep learning curve and it can be tough to understand plugins that are optimal for your site when starting out

What recommendations would you give to someone considering this product?

To get the most out of WordPress, I recommend starting with a clear vision for your website's design and functionality, and taking advantage of its wide range of customizable templates and plugins. Additionally, I recommend regularly updating your site to ensure security and performance, and engaging with the WordPress community to learn new tips and tricks. Finally, you may want a 3rd party to be contracted for the work in order to ensure reliability and performance optimal at the start.

Pros

Caring
Reliable
Performance Enhancing
Enables Productivity

Avesh K.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic Website Creation Tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is the only website builder that seamlessly connects with additional software and plugins and this thing of this tool makes it so different with other softwares.

What is your favorite aspect of this product?

Its ease of installation, ease of use and flexibility are what I like the most. It also enable us to downloads predesigned templates or themes which are so easy to install and they help me to boost my projects beginning. It also has many plugins that enable best possible page development.

What do you dislike most about this product?

It is simple and straightforward tool so I don't have anything to hate about it.

What recommendations would you give to someone considering this product?

Overall it is excellent tool and I highly recommended it to all my colleagues.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Arnab D.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

One of the best product for Digital Experience

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The things that differentiates WordPress.com from any other platforms are the User-Friendly and Intuitive UI, huge amount of customization and easy integration with third party tools. And all these features make WordPress.com one of the best platform in its category.

What is your favorite aspect of this product?

Favorite aspect of WordPress.com is the amount of flexibility and security it offers. In terms of flexibility, one can customize the UI, third-party integrations and plugins any way they see fit for their specific need. And WordPress also provide regular security updates to keep the platform secure.

What do you dislike most about this product?

Occasionally, the loading speed of WordPress.com become little slow in case there are huge number of plugins and integrations enabled.

What recommendations would you give to someone considering this product?

Overall, WordPress.com is one of the best product out there in this category. It offers lot of customizations, integrations, security and intuitiveness. It will definitely help companies make their presence stronger in the digital space.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Jonathan S.

Easy-to-use website builder.

Likeliness to Recommend

Pros

Avesh K.

Fantastic Website Creation Tool

Likeliness to Recommend

Pros

Arnab D.

One of the best product for Digital Experience

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support