WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Francisco M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

IT is the best solution for any bussiness

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Great capability to customize

What is your favorite aspect of this product?

Code Freandly in PHP

What do you dislike most about this product?

Sometimes is a quite slow

What recommendations would you give to someone considering this product?

It is the best solution for middle and littles companies

Pros

  • Helps Innovate
  • Altruistic
  • Reliable
  • Enables Productivity

Cons

  • Wastes Time
  • Security Frustrates

Przemysław P.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

This is the way to create web content

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is distinguished by the possibility of creating your own add-ons with virtually no limits. It contains hundreds of ready-made additions, but if we don't find what we need, we can always create something ourselves.

What is your favorite aspect of this product?

Flexibility, I can create unconventional solutions and easily introduce my modifications, whether in the entire templates or in the available add-ons.

What do you dislike most about this product?

Security could definitely be improved. WordPress contains many elements that are vulnerable to hacker attacks. You always need to remember to check security reports and update add-ons, which could be more automated.

What recommendations would you give to someone considering this product?

A great solution, easy to use for everyone, not just a technical person. Many customization options in WordPress make it a very friendly and very good tool.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Rúben R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Ideas from paper to Web, But slowly

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

CMS on top of the line, but just that....

What is your favorite aspect of this product?

modularity is a plus

What do you dislike most about this product?

many of the plugins needs to be purchased even in free tier...

What recommendations would you give to someone considering this product?

improvments on security, since it supports e-commerce

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

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