WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Marius R.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Wordpress.com Top-Notch Content Managing Tool

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

In concern about the best UI and UX design for the websites then, we can say with no regrets that this software stands out. Thus, this tool improves the quality of hosting and makes things simpler to use for all users. Furthermore, if we talk about the templates then unlike other software this tool is offering them free even in the premium version. And yes, the best part is that the software is reasonable to buy for all.

What is your favorite aspect of this product?

Wordpress.com is the software that consumes less internet and power and is quite user-friendly. Additionally, it is a strong software with powerful functions which can provide productive outputs.

What do you dislike most about this product?

The templates and features of this software are quite boring and old-fashioned. Thus, they need instant updates to keep your website up to date. Moreover, the software doesn't offer the free version even with the basic specifications which are quite disappointing.

What recommendations would you give to someone considering this product?

Overall, wordpress.com is the highly suggested platform for making outstanding websites. Thus, get this one, and let’s grow with plentiful specs and flawless performance.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Generous Negotitation
  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2023

The most known website builder

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Prabhu V.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Beginner-Friendly and User-Focused

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com shines by being your personal website playground, minus the tech fuss. It's like having a box of magic tools – you can effortlessly jazz up your site using plugins without breaking a sweat. It's your creative haven, guided by a friendly mentor – no tech wizardry needed to make your site stunning. So, if you're not into geeky jargon but still want an awesome website, WordPress.com is your go-to spot. It's the place where your web adventures begin, letting you showcase your uniqueness hassle-free!

What is your favorite aspect of this product?

A standout feature of WordPress.com, dear to my heart, is its multilingual support. This allows me to effortlessly translate my content, breaking language barriers and connecting with a global audience. Moreover, the smooth media management lets me share images, videos, and more with utmost ease, enhancing my site's visual appeal. And let's not forget the seamless social media integration – a true game-changer for engagement. By effortlessly connecting my site to social platforms, I've amplified its reach and interaction, giving visitors a holistic experience. These features collectively encapsulate why WordPress.com is my top choice.

What do you dislike most about this product?

As I've explored WordPress.com, a couple of points have stood out. Firstly, compared to the self-hosted version of WordPress, the platform feels somewhat less flexible. It's like having a sturdy base, but you can't customize every nook and cranny as freely. Additionally, while the basic features are great, unlocking premium options can be a bit pricey. It's like having access to a cool playground, but some of the fun stuff requires a separate ticket. Despite these considerations, the ease of use and the potential for creating a stunning site have kept me engaged and hopeful for what lies ahead.

What recommendations would you give to someone considering this product?

For beginners, begin with a user-friendly theme, dabble in basic customizations, and seek community assistance. As you grow, consider embracing premium features to unlock advanced tools. For seasoned professionals, architect your site's purpose, select themes aligned with goals, prioritize performance optimization, and weigh premium features for sustained value. Approach WordPress.com like a skilled craftsman, creating an online masterpiece with precision and purpose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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