Automattic

WordPress.com

8.7 /10

499 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Mohamad R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

A Dynamic Platform with Potential

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

I've noticed your proficiency in WordPress and your recent exploration of Framer, where you've appreciated its seamless conversion of Figma files into code. In your role in the product sales industry, WordPress stands out as a valuable tool, enabling the effortless creation of impactful e-commerce stores. The versatility of WordPress, coupled with the user-friendly Elementor page builder, has proven instrumental in crafting visually appealing and functional online stores to enhance your work in the industry.

What is your favorite aspect of this product?

Your experience highlights the distinctive combination of simplicity and effectiveness that comes with using WordPress, particularly when paired with Elementor. This harmonious blend of tools provides a unique balance of ease of use and flexibility, creating a robust solution for your web development needs. It's evident that this pairing has significantly contributed to the efficiency and success of your projects.

What do you dislike most about this product?

Despite the robustness and flexibility of WordPress, its open nature and widespread popularity expose it to potential security threats. Recognizing this, the prudent decision to involve additional security experts goes beyond relying solely on basic plugins. This strategic approach acknowledges the need for a comprehensive and layered security strategy to safeguard the integrity of your WordPress-powered projects against evolving threats in the digital landscape.

What recommendations would you give to someone considering this product?

For individuals aspiring to create their own websites, there's no need to hire developers – leverage the abundance of freely available step-by-step content. The journey, initially fueled by personal interest, has the potential to evolve into a legitimate business venture, as evidenced by my own experience. By tapping into the wealth of online resources, you can transform a hobby into a successful online presence without the need for extensive external support.

Pros

Performance Enhancing
Trustworthy
Effective Service
Caring

Cons

Less Inspiring
Less Reliable

Role: Information Technology
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Easy to maintain and add new features

Likeliness to Recommend

7 /10

Pros

Efficient Service
Saves Time
Includes Product Enhancements
Helps Innovate

Dirk L.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

WordPress is a content optimizers dream

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Well, two or three things. First, WordPress has the best plugin store in the CMS game and so is spectacularly and easily customizable. Second,, that plus its out of the box structure gives SEOs the widest possible range of tools. Third, it's popularity means that you can find multiple in-depth explainers online for virtually any problem you're having so you' aren't dependent on their in-house service department.

What is your favorite aspect of this product?

I'm an experienced general SEO, but a content specialist and so can say without hesitation that the content optimization features of WordPress are second to none.

What do you dislike most about this product?

WordPress is easy to customize, but you absolutely have to customize it ... and sometimes the plugins and themes you have to do that with break it.

What recommendations would you give to someone considering this product?

Unless you need a robust e-commerce platform, this is the CMS you're looking for.

Pros

Helps Innovate
Reliable
Unique Features
Includes Product Enhancements

Cons

Security Frustrates
Less Effective Service
Wastes Time

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Mohamad R.

A Dynamic Platform with Potential

Likeliness to Recommend

Pros

Cons

Easy to maintain and add new features

Likeliness to Recommend

Pros

Dirk L.

WordPress is a content optimizers dream

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support