Automattic

WordPress.com

8.7 /10

499 Reviews Write a Review

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What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Harvey W.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Custom web management platform!

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

The one thing that I think differentiates the platform fro the others is that WordPress is open-source software, and at its base it is freely available to the public. Anyone using the source code can modify and distribute the code, which at the end of the day fosters a collaborative community of developers. Then you have the premium services over top of that which they drive as a business and many of its competitors have a hard time matching the offering.

What is your favorite aspect of this product?

The product team you can tell spent a lot of time investing in partnerships, and you can easily see this in the number of connectors and pre-built plugins that they offer. This helps with cutting down on time to market and integrations.

What do you dislike most about this product?

I have seen performance issues of some sites that were managed over the years, and I haven’t seen yet a true approach in balancing feature and performance easily.

What recommendations would you give to someone considering this product?

If you understand your SEO basics then. WordPress is for you! Also, if you dive in to the product you will want to keep an eye on feature updates to make sure you are offering a secure product on your front end. This is easier said than done, but often overlooked (bug fixes, security patches, plugins, etc.) and do mount up at times.

Pros

Saves Time
Client's Interest First
Generous Negotitation
Transparent

FREDERICK S.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

fantastic

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

wordpress integrates with various products which are used in website management.

What is your favorite aspect of this product?

uploading the plugin on wordpress and installing is easy. media can easily be added to the created website on the wordpress.

What do you dislike most about this product?

No problems so far.

What recommendations would you give to someone considering this product?

Wordpress integrates with jetpack where websites and CRM is managed from.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Ivonne L.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Powerful Built-in SEO and Insights

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

One major advantage over standard WordPress is the high-performance VIP infrastructure. The content is hosted on a dedicated cloud network with unparalleled speed, security, and near-perfect uptime, ensuring no bottlenecks or crashes even with large teams accessing pages simultaneously. When publishing time-sensitive distribution plans, reliability is crucial.

What is your favorite aspect of this product?

WordPress provides powerful SEO tools and analytics, making content optimization instinctive. With valuable visitor data and best practice recommendations, I can fine-tune pages to drive higher engagement. Tracking which plans team members access helps inform future distribution strategies. These data-driven insights are game-changing.

What do you dislike most about this product?

WordPress provides reliable security and support, but it may be too expensive for smaller teams. However, the investment is often worthwhile, especially for enterprise-scale businesses.

What recommendations would you give to someone considering this product?

The intuitive WordPress interface allows for easy page creation and publishing without technical skills. Additionally, collecting feedback and suggestions through built-in forms is simple. I never worry about sites crashing under heavy use because of WordPress's rock-solid infrastructure. It has become our indispensable content keystone.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Harvey W.

Custom web management platform!

Likeliness to Recommend

Pros

FREDERICK S.

fantastic

Likeliness to Recommend

Pros

Ivonne L.

Powerful Built-in SEO and Insights

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Social Media Integration

Management Interface

Standard Templates

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support