Automattic

WordPress.com

8.8 /10

484 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Performance Enhancing
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Ahmed M.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Not so easy to use, but so many online videos

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

availability of tutorial videos online

What do you dislike most about this product?

interface can be more friendly, and database management can be more friendly too

What recommendations would you give to someone considering this product?

Online videos can help you big time

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Saurabh G.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

"WordPress - Good website to make websites easily"

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I don't know about the similar product but yeah Wordpress is the best tool for website creation .It is useful for people who have less knowledge in coding and best thing is it is easy to implement .We can easily create websites using this tool .Lots of features are available . We can add plugins ,themes . We can easily sell and add products on the site.

What is your favorite aspect of this product?

Best thing about WordPress is that it is extremely user friendly and beginner friendly. You don't need to have any programming language skills to make basic websites in this. Themes are offered for almost all kinds of websites. Many plugin integrations also make life easy for a website developer. It being free for use is like cherry on top.

What do you dislike most about this product?

Although there is nothing much that I can point out as something that I dislike about wordpress, some plugin integration may give problems. They give issues sometimes while uploading.

What recommendations would you give to someone considering this product?

Well one can consider WordPress.com for its user-friendly interface and customizable design options. Assess your website needs and budget to ensure it aligns with your goals.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Amber F.

Role: Industry Specific Role
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Smooth, efficient, functional, reliable!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Simplicity, customization options, integrations.

What is your favorite aspect of this product?

It's very easy to use, requires minimal lift to maintain, and makes everything smoother and more polished looking.

What do you dislike most about this product?

I wish there were more standard integrations.

What recommendations would you give to someone considering this product?

If you're looking to get started quickly, WordPress is the tool for you! It was so easy to learn and navigate especially for someone brand new to the tool! It's very intuitive as well and you don't need the equivalent of a CS degree to get great, professional results.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Ahmed M.

Not so easy to use, but so many online videos

Likeliness to Recommend

Pros

Saurabh G.

"WordPress - Good website to make websites easily"

Likeliness to Recommend

Pros

Amber F.

Smooth, efficient, functional, reliable!

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support