Automattic

WordPress.com

8.8 /10

484 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Fair
Performance Enhancing
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Easy to use and pricey tool for all

Likeliness to Recommend

10 /10

Pros

Fair
Altruistic
Acts with Integrity
Friendly Negotiation

Mahika T.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Wordpress gives the VIP Experience

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Here's the thing: with Platinum, you get the full power and flexibility of WordPress, but with the added bonus of VIP treatment from the WordPress gurus themselves. They provide premium support, which is a lifesaver when you're elbow-deep in code or wrestling with a plugin gone rogue.

What is your favorite aspect of this product?

Running an e-commerce store is stressful enough without website worries. Knowing that with Platinum, I have access to priority support from WordPress themselves is a game-changer. Need help troubleshooting a complex plugin issue? No sweat! The WordPress wizards are just a phone call or email away.

What do you dislike most about this product?

Look, all that VIP treatment comes with a hefty price tag. For smaller stores, the cost of Platinum might be a bit much to swallow. Also, some of the premium themes and plugins, while undeniably snazzy, can feel a bit restrictive in terms of customization.

What recommendations would you give to someone considering this product?

The peace of mind from premium support and the access to exclusive features can be a huge advantage. However, if you're just starting out or have a limited budget, the free version of WordPress might be a better fit for now.

Pros

Reliable
Enables Productivity
Unique Features
Inspires Innovation

Priyadarshi U.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Best user-friendly interface!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com stands out with its intuitive interface, extensive customization options, and seamless integration of powerful plugins, making it the top choice for users seeking a versatile and user-friendly website creation platform.

What is your favorite aspect of this product?

The flexibility and ease of use. No need for extensive technical expertise.

What do you dislike most about this product?

Limitation of not being able to use SEO in the beginner's plan.

What recommendations would you give to someone considering this product?

Before you start with WordPress.com, make sure to pick the right plan for your website needs and take advantage of the platform's help to customize it just the way you want.

Pros

Reliable
Trustworthy
Effective Service
Inspires Innovation

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Easy to use and pricey tool for all

Likeliness to Recommend

Pros

Mahika T.

Wordpress gives the VIP Experience

Likeliness to Recommend

Pros

Priyadarshi U.

Best user-friendly interface!

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support