WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

Filter By

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Susan D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Great Platform Always Expanding

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

More capabilities than others given the access to add-on's and widgets from 3rd parties.

What is your favorite aspect of this product?

Customization - you definitely do need a pro to get the full scope of the product though.

What do you dislike most about this product?

Steep learning curve for full program capabilities.

What recommendations would you give to someone considering this product?

Highly recommend hiring a WordPress wizard to fully utilize and make some amazing sites with this product.

Pros

  • Client's Interest First
  • Includes Product Enhancements
  • Helps Innovate
  • Reliable

Marissa N.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Much more intuitive than competitors!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is so much easier to use than other platforms. It is easy to find content on pages and takes much less time to learn.

What is your favorite aspect of this product?

I enjoy the interface. When logged into Wordpress, I can know where to find everything.

What do you dislike most about this product?

The backend can be extremely slow at times which can be frustrating.

What recommendations would you give to someone considering this product?

If you are using the other main competitor, you should make the switch. I have and am really happy.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

George U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

The best web construction page

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

What differentiates this company from others is the certain technology that this company offers that others do not, their technical support is one of the best and most attentive that I have used so far. Also one of them offers packages or plans that do not work or are not what they offer.

What is your favorite aspect of this product?

This platform is the lightest of those that exists, it is very easy to use, very easy to learn to use it, and editing each article is very easy, since they have templates that we can use to create our creative limitation, that is, there is no Limits, apart we have an endless number of plugins available that we can use for locations, and certain things that normally in other platforms we cannot achieve so easily.

What do you dislike most about this product?

What I like least about the platform is its design, which is a bit outdated and lack of aesthetics, also a way of giving my negative point of view so far is that many times it does not update me automatically and in real time but It tends to have a bit of a lag and this is something I don't like very much but could improve with a little attention to the platform.

What recommendations would you give to someone considering this product?

People who have a small business or have the need to expand or simply go digital, I recommend using Wordpress.com and always trying to maintain one of the platforms with the most credibility and prestige in the creative world are limits, for little price you can get a good margin of work with this good page, we can add our own domains and hosting, which is an advantage

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Most Popular WordPress.com Comparisons