Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

344 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Alexandra V.

Role: Operations
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2021

Excellent customizable content marketing tool

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The easiest, most comprehensive and the most flexible of all content marketing tool for website building either for commercial, blog, business or marketing allowing anyone to create a high quality websites in a variety of functions.

What is your favorite aspect of this product?

Easy to use website builders. Different templates to choose from. Plugin functionality, no coding only settings allowing to do something awesome. Options to customize WordPress are outstanding. Super easy to deploy and use it after a short period of time. Separation of posts and pages. Integration for online marketing.

What do you dislike most about this product?

Open source platform saving great on expense nothing to dislike.

What recommendations would you give to someone considering this product?

The easiest and the most comprehensive platform which is easy to deploy and use with many options available to create your website. Excellent for any one interested in hosting a high quality website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarolta K.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

One of easiest solution for making a web content

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

There is 3 GB free storage space for your media. Like pictures and gifs.

What is your favorite aspect of this product?

You can try it for free. You can take a chance for free if you like it or not. After you can choose you want to invest in this web solution or not.

What do you dislike most about this product?

In some features Google sites are better. Like you can attached your web site to your another Google product.

What recommendations would you give to someone considering this product?

Take a free try. You can build really decent web content for free.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Asik K.

Role: Industry Specific Role
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Wordpress.com is one of the most secure CMS I used

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provided us high secure and great server space for store our website contents. Also provided Highly Secure SSL for improve our website data transfer. This CMS comes with Pre made ready made them which thing helps us to make beautiful website it's really easy with wordpress. Also when required to add new features we can easily add them into our website wordpress already provided us plugin adding option which thing helps us to add new features. However it's best for us just because genuinely say that I don’t have any coding knowledge but without coding when we make impressive website it's so Crazy.

What is your favorite aspect of this product?

It's one of the best system I used for and worldwide this is great and popular way to make website. Withing some clicks & drag and drop just required for make website. Also Wordpress servers are so strong it's performing very well on heavy traffic. Our website load too fast and it's the main reason our website rank top on web search

What do you dislike most about this product?

For advance users limited editing option available on it. it's a small problem. Also we unable to handle our website code if required. But it's much more secure then self hosted site just because all those things handle by professionals. Overall it's great system. Nothing more I dislike about Wordpress.com

What recommendations would you give to someone considering this product?

Wordpress.com is one of the most secure and bug free system. Also if we feel any issue regarding our website wordpress technical Staff always assist us till my problem was solved. So if you finding for best and easy solution for making your website it's best for you. It's save your lot's of your time.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Alexandra V.

Excellent customizable content marketing tool

Likeliness to Recommend

Pros

Sarolta K.

One of easiest solution for making a web content

Likeliness to Recommend

Pros

Asik K.

Wordpress.com is one of the most secure CMS I used

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support