Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

344 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Mayur G.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Best way to easily design a website

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

With WordPress, one can easily create an e-commerce website in 1 day. It provides very easy to use tools to create websites for business and blogging.

What is your favorite aspect of this product?

WordPress has so many features for almost all tasks a developer wanted to do like WYSIWYG editors theme designer custom plugins and on the top of all plugins and themes everything is written in PHP so customisation based on need is very easy

What do you dislike most about this product?

Difficult to maintain load on this very little control to the developer for maintaining traffic.

What recommendations would you give to someone considering this product?

I recommend the small businesses use WordPress to start their business very fast with WordPress

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Carine O.

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Create a high-quality HTML design for a web page

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I created a blog about my company's products using WordPress. I had some HTML experience at the start, but I was blown away by how simple it was to create. There are numerous templates available, and you may choose the one that best meets your requirements. Paid templates are quite popular. Even if you don't know HTML, you can use templates to create a great site, and WordPress offers a lot of extension and flexibility, allowing you to create your own site.

What is your favorite aspect of this product?

Not only is it free to use or can be accessed in a paid version, in my company I can use the business version, and it has a large worldwide user base. As a result, there are several free themes that can be used without coding and are produced and updated regularly. Specifically, we are using the Cocoon theme, it is simple to customize and can be used to create your own HP. It is likely that several themes have emerged as a result of the wide degree of WordPress customization.

What do you dislike most about this product?

I'd like you to alter the editor to tighten the restrictions on how the functions may be used. I was using the previous editor before switching when a new editor appeared, however, it is quite tough to use. I grew acclimated to it, thus I feel the new editor is increasing in terms of usability, despite some editing challenges.

What recommendations would you give to someone considering this product?

The time needed to create a web page with HTML and CSS has been drastically reduced. In general, you can use the theme, since you only have to update the part that needs to be changed, and the cost and time needed to build a new site have been reduced considerably. I tried to make everything as simple and brief as possible, which helped me save a lot of time. This time I could easily understand the components that needed to be changed because I selected a premium design, and they were quick to update.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Md Golam A.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use and mostly secured

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is the most user-friendly website building and content management system than other providers.

What is your favorite aspect of this product?

It is the best customizable content management system among all other alternatives. The hosting packages are cheap and secured. Creating a website is very easy using WordPress.

What do you dislike most about this product?

Hackers try to gain access to users' accounts.

What recommendations would you give to someone considering this product?

WordPress is the most popular and easy-to-use CMS in the world. It is also very cheap to purchase. The security system is good enough.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

WordPress.com

What is WordPress.com?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Mayur G.

Best way to easily design a website

Likeliness to Recommend

Pros

Carine O.

Create a high-quality HTML design for a web page

Likeliness to Recommend

Pros

Md Golam A.

Easy to use and mostly secured

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support