Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

344 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

zheng s.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

An open source publishing Platform

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is a popular CMS and Blogging platform where about 90% of all CMS websites are run. The tool provides a wide range of themes with third party plugin support. Code alteration and modification is also offered by the platform. The UI is very simple to use with everything that can be managed from the backend. WordPress is also SEO friendly and is recommended by every major search engine.

What is your favorite aspect of this product?

One of the most important tool that our organization is dependent upon as it runs our core website. The tool is very easy to use and deploy with high customization options and low cost. Problems are sometime experienced with plugins and themes. The tool has also helped to increase our SEO but plugin clutter has often caused a lot of problem by effect site speed and performance.

What do you dislike most about this product?

Flexibility and usage are very much dependent on themes. Some of them are available for free but most high customizable themes needed to be purchased. Bugs are also present in third party plugins even if they are purchased. This problem might arise to non-compatibility of theme with plugins. Built in Backup support is not offered by the tool.

What recommendations would you give to someone considering this product?

WordPress is a popular CMS and Blogging platform where about 90% of all CMS websites are run that's why I would like to recommend it to everyone.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Abhinav B.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Best platform with pre built templates.

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

There features are very far away from any other similar products.

What is your favorite aspect of this product?

Can be used to create articles and build websites.

What do you dislike most about this product?

There isn't anything that I disliked.

What recommendations would you give to someone considering this product?

It's the best in the market.

Pros

Trustworthy
Saves Time
Client Friendly Policies
Fair

Jordan H.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

A Powerful Website Building Platform

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It is a most powerful platform with a variety of professionally designed layouts and themes, offering a wide range of add-ons, plugins, automatic backups which facilitates in creating your own website or blog. It allows users to build and customize their sites or blogs with built-in Google analytics integration, Mailchimp and SEO tools along with built-in payment methods thus allowing the users to showcase their services and products with such an efficient manner which were never easy before. It offers a user-friendly interface which is quite helpful for non-technical users.

What is your favorite aspect of this product?

It offers real-time analytics which allows the user to access their website or blog from anywhere whenever required from your smartphone or desktop which facilitates a lot in managing notifications, replies, comments and any updates to your homepage. It offers free plans which are quite helpful for entrepreneurs, individual or small business entities etc. while a wide range of advance security and customization options are also available for premium users.

What do you dislike most about this product?

Users with complex requirements have to purchase premium templates and additional plugins to fulfill their demands which become quite expensive moreover sometimes lagging issues occur regarding the speed of the site. Otherwise, it helps a lot in building one’s own website in quite an efficient and easy way.

What recommendations would you give to someone considering this product?

It helps a lot in building one’s own website in quite an efficient and easy way. I would highly recommend to everyone.

Pros

Acts with Integrity
Helps Innovate
Continually Improving Product
Reliable

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

zheng s.

An open source publishing Platform

Likeliness to Recommend

Pros

Abhinav B.

Best platform with pre built templates.

Likeliness to Recommend

Pros

Jordan H.

A Powerful Website Building Platform

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support