WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Mouath A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

WordPress is the best website builder to use

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Its compatibility with Google site kit. such as google search console, Google analytics and Google AdSense. Since other websites require a specific technique to do so. But in WordPress its much easier and even when you go to Google sit kit website, it asks you if you are a WordPress user or not. If yes, then the integrations is extremely easy and straightforward.

What is your favorite aspect of this product?

Simplicity, Blogging SEO and technical test.

What do you dislike most about this product?

The ability to download plugins from untrusted people, WordPress must filter that.

What recommendations would you give to someone considering this product?

Avoid installing many plugins and focus on WordPress built-in features.

Pros

  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Client Friendly Policies

María José P.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The fastest way to have an online presence

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I am a web programmer and in my years of career I have been able to help many companies in the creation and development of their websites and without a doubt, WordPress is the best tool to achieve quickly and economically, a high quality website that is quickly positioned in search engines.

What is your favorite aspect of this product?

I really like WordPress because you don't need to be an expert programmer to create your own website, which gives me the advantage when I deliver the web pages to my clients and teach them how to manage their own website. Another great advantage of WordPress is that you can position the pages with an additional blog, since you have the option to create your articles optimized with SEO and thus achieve better reach and visualization in search engines. It has helped me a lot in the creation of online stores, as I can easily add all the inventory that is in stock.

What do you dislike most about this product?

If you want to make your website and you do not have any knowledge in the area, you can certainly do it, but the results will not look professional. Some options are limited such as templates, although some of them can be modified, as I mentioned, you must have a great knowledge of the program to be able to do it.

What recommendations would you give to someone considering this product?

My recommendation is that, if you want to have an online presence, with a software that is not expensive and easy to use, WordPress is undoubtedly the best for creating websites. If you have no knowledge in web design and creation and you have little budget, WordPress is a great option to start with your website, as long as you document well, so that the results are as expected.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Daniella F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A free and open-source content management system

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

SEO- SEO is a better option than PHP or any other website administration because it has all the necessary tools to complete the job. Designing- When it comes to designing, it’s incredible that you’ve already used the basics of page builders like woo-commerce or in house builder. Fast Speed- The index page loads quickly and the cached pages may be managed easily. Migration- Migrating from one WordPress site to another is as simple as taking a backup and using the tools you already have.

What is your favorite aspect of this product?

If WordPress wants to make modifications to a website, I feel they should first contact the website’s owner. WordPress, in my opinion, should include live chat on all plans, not just the corporate one. Starting a small company using free plugins for individual blogs. WordPress offers domain names at a premium compared to other domain registrars. WordPress should have an option for automatic backup; now, this is only available through third-party plugins or by hand.

What do you dislike most about this product?

I believe WordPress should offer instant chat for all plans not just for the business plan. Creating free plugins for starter business of individual blogs. Getting domain names from WordPress is comparatively high than other domain sellers.

What recommendations would you give to someone considering this product?

Being on social media and the blogging world, WordPress has been a lifesaver for me. WordPress is a free blogging platform, but it does offer premium services such as premium themes, more storage, and the opportunity to pay to remove adverts from your articles and content... Even while they don’t really get in the way of your content, having no advertising running on your site is a nice perk if you’re serious about blogging and have a particular preference for the look of your blog, as I do. Because the Web site is free to use and to establish your own blog and to post and manage your own content.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Respectful

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