WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Alexa N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

WordPress has thousands of ready to use templates

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress has thousands of ready to use templates which eases the content creation, the websites built-in there are indexed by the different search engines and are ranked higher. WordPress enables the user to be innovative by letting them easily switch to the “blocks” without getting the third party tool interruption.

What is your favorite aspect of this product?

WordPress can be use by the beginners, we can get access to the WordPress site through any device, and WP sites are highly ranked by search engines due to its keywords which are updated frequently,

What do you dislike most about this product?

As WordPress is SEO friendly and is free to use it requires many plugins to work properly, it gives access to many bugs and hackers. The WP users should possess the knowledge of (coding) PHP, HTML and CSS for the customization. It sometimes can be expensive as the themes available are free and overused, in orders to standout for the visitor the WordPress Designers need to buy new themes and keep the platform updated to avoid complexity.

What recommendations would you give to someone considering this product?

All the newbie, SEO consultants and businesses should use the WordPress as its functionality does not require you to be a programmer, it is so easy to operate and consists of free themes which helps in saving up the time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Genesis R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

WordPress.com is a user-friendly platform

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It gives users’ the ability to do lots of customization according to their preferences. This improves the users’ experience. Finding the exact option available is a feature as it saves time and is much appreciated by the customer. It has the capability to integrate with almost all the marketing platforms which is helpful for the users. User are more interested in customizable platforms. They are willing to pay more if they platform they are using is customizable. It also gives WordPress a USP in comparison to its competitors.

What is your favorite aspect of this product?

It is user-friendly platform. Management of pages is one of the best features of this platform. Migration in this platform is easy for the users’ comfort. This platform has a user friendly platform and people who are not technologically advance can also use this platform in efficient way without training sessions.

What do you dislike most about this product?

In this platform, media library management has alot to improve in this regard. The speed of page is slower as compared to other platforms. People today look for precise accurate and timely results. In this technological era, this time lagging feature should be resolved so that customer base should be enhanced.

What recommendations would you give to someone considering this product?

This platform focuses on constant improvement in order to meet customers’ demand. The continual upgradation aligns with the customers’ changing preferences. This feature makes it superior to the other platforms of this kind. In this dynamic environment, it is necessary to make continuous improvements so that you should remain intact and active in market. Recommended

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Respectful

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Deploying your e-commerce websites easily

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com offers professional website hosting coupled with some powerful advantages: while some hosting providers would just go on with providing a domain and server package, WordPress.com would provide not only a collection of premium WordPress themes for your stores, but also direct features and integrations for accepting payments from 60+ countries. It like a WordPress, but powered by customer support, marketing tools, and monetization integrations, at a monthly cost.

What is your favorite aspect of this product?

I really love that a free domain name is included for one year with any of the WordPress package. Furthermore, it removes the burden from the user of having to perform complex server setup, installing WordPress, creating databases, configuring PHP or even performing DNS mapping at 3rd parties. Automatic website backup and the ability to restore with 1 click also makes WordPress.com an outstanding offer.

What do you dislike most about this product?

What I dislike is that WordPress.com storage is limited at 13GB for Premium plans and 200GB for eCommerce plans. Also their is no indication of the resources allocation in terms of CPU and RAM. Yu do not have that 100% customization control with WordPress.com as compared to hosting on your own servers, for WordPress.com tries to upsell you features which would otherwise be free, if you were self-hosting.

What recommendations would you give to someone considering this product?

If you are starting an eCommerce store and do not want to bear the burden of website development and server setup, but instead have a fast deployable solutions, WordPress.com is the best fit. It will make you save a lot of money in terms of IT staffs. It is a complete solutions and will have your business running online almost instantly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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