WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Amjed A.

  • Role: Public Sector
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

WordPress Review

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It is the best website builder for people who dont have any idea about programming.

What is your favorite aspect of this product?

You can build your website without having any experience in coding. it is simple and easy to use with a lot of plugins that are designed to do specific tasks for you.

What do you dislike most about this product?

Building the website based on plugins is not totally efficient, it makes the website slower to load and sometimes it may not work as intended. Also some of the plugins are expensive.

What recommendations would you give to someone considering this product?

I highly recomend using WordPress, but you shouldnot use alot of plugins.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicholas G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

To make a decent and future-expandable site

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Search engine optimization has every one of the methodical instruments to accomplish practically everything rather than in PHP or some other site on the board. Planning is astonishing you have utilized in-house manufacturer or charm commerce, the rudimentary page developer for your requirements, and some of them with essential elements are free. Quick Speed for stacking record page and the executives for reserved pages. Movement in WordPress is not difficult to simply take reinforcement and relocate with the apparatuses of yourself. It's likewise an extraordinary stage for the specialists and architects to get inventive with.

What is your favorite aspect of this product?

To make a decent and future-expandable site basically and rapidly without including software engineers, then, at that point, obviously focus on WordPress. If it's simply a point of arrival, you can pick another web-based web designer. While picking WordPress, be ready for the way that a ton of things are carried out in modules here, yet you need to pay for every one of the beneficial things. Furthermore, along these lines, the expense of possession can be very high over the long run. It's quite simple for a beginner to rapidly tweak present subjects to the look and capacity they need.

What do you dislike most about this product?

Making free modules for starter business of individual sites. Getting space names from WordPress is nearly high than other area dealers. Programmed reinforcement ought to be included in the WordPress itself, this moment it is not accessible you need to utilize outsider modules of can do physically.

What recommendations would you give to someone considering this product?

WordPress is great for site executives, particularly assuming the individual administering the site has insignificant involvement in WordPress. This is because the program is genuinely simple to learn. You can rapidly figure out how to add posts and new pages, or essentially copy existing substance to fill in as a beginning stage for new happiness. It's not difficult to review content before it goes live and you could plan content to go live on a specific day/time. WordPress has a practically limitless exhibit of choices, styles, instruments, and ways of tweaking your site.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

With WordPress my blog works great

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

This software is the easiest software for creating blog articles that I have been able to get. It allows me to create posts quickly and without much hassle, with very good plugins to create a fully SEO optimized article, so that search engines will rank them at the top.

What is your favorite aspect of this product?

It is quite easy to use, it does not take much practice to know how to create a post for an article and start writing. The yoast seo plugin, allows you to optimize each article, both in the area of SEO and readability. It has an image library to upload optimized images. A fairly complete software.

What do you dislike most about this product?

Some plugins are paid, so if you want to have all the features and tools for a quality article and blog, you will have to pay an additional cost. Sometimes when I write a paragraph it moves around when I preview, which is frustrating to have to rearrange the whole article to make it look good.

What recommendations would you give to someone considering this product?

So far this has been the best software for creating my blogs, where I can upload all the articles, review the comments I have and even edit the articles after publishing them. A very useful tool for all bloggers who want to have their website at a low cost.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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