WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

83

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Ayushman G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Great CMS product for all kind of users

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress provides enormous plugins and themes which are really helpful in creating amazing products. It also provide support for third party plugins and themes and there are n numbers of third party services which provides beautiful and fully functional themes. It also provides support for the ecommerce with its WooCommerce plugin. It is really simple to use. This simplicity is not much available in other products. It also provides a great access management feature which really helps a lot in assigning different roles for different tasks in the organization.

What is your favorite aspect of this product?

My favorite aspect of this is its drag and drop feature to build amazing and responsive website. It is so easy to create fantastic engaging websites in minutes with the WordPress. It has various plugins to help us out in different situation. You just name a feature or a service, you will find a plugin for the same. It becomes a lot easier ti manage the content and optimize it with the help of plugins. It also provides nice and informative admin panel for viewing the stats of our published content.

What do you dislike most about this product?

I haven't face much issues while using it, it is up to the mark. The only thing that annoys me sometimes is that there are some phishing and early level plugins available on its store which really affects the security of your website. These kinds of plugins should be removed.

What recommendations would you give to someone considering this product?

I would recommend this product if you are looking for a great CMS tool which requires less time and manual labor to build great website. If that's your requirement then must go with it.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Saves Time

Vipul G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic Website Creation tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress holds around 60% of the web market which makes it easier to find support and plugins for WordPress. There are plenty of themes and plugins available which makes the website creation process a lot easier. Its unique drag and drop features help a lot in completing tasks in less time. Other products like it in the market also have this feature but their community support is very less on the internet thus we have to remain limited to the official plugins and support only.

What is your favorite aspect of this product?

The best of it is its simplicity. I can be easily used even if you don't have professional training. It provides a drag and drops feature to make websites in less time. The best part about it is that we can also customize the layouts and elements according to our needs and can shape them accordingly. It reduces the manual labor of writing code by providing various plugins and builder options.

What do you dislike most about this product?

It requires regular updates. We can opt for the automatic updates as well but that doesn't come with the plugins. If we miss out on any updates of plugins it can lead our website to numerous vulnerabilities as here we don't have control over the code of plugins.

What recommendations would you give to someone considering this product?

I would definitely recommend this product if you want to make websites without writing much of the code and if you are looking for something where you don't have to deal with the backend. It is best product for building projects like small business websites etc.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jill G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Industry standard for content management

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is the leading content management software. It is used on over 450 million websites, and for most of the websites with blogs.

What is your favorite aspect of this product?

Since the software is open source, it is free, and new plugins become available frequently. This makes the software available to small, mid-sized, and big businesses alike. WordPress has hundred of free themes available. WordPress allows quite a bit of customization, if you know a bit about HTML and CSS, even though much of the customization can be done by "drag and drop" tools. You can opt to purchase reasonably-prices themes and plugins as well.

What do you dislike most about this product?

If you install too many plugins, you can "break" your theme customization.

What recommendations would you give to someone considering this product?

Try out several themes before you settle upon your final design. If you want to do a lot of customization, purchase a pro theme and/or hire a professional to help you! Do not install too many plugins, but consider a few key ones instead. If you plan to have lots of content and a blog vs. static web pages, consider a media library plugin. Also consider how you will build your site--using the WordPress Editor or another tool like Elementor.

Pros

  • Reliable
  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate

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