Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

410 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 93%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Web Experience Management Integration

Content Optimization

Content Curation / Library Controls

Content Analytics

Personalization/Audience Targeting

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Amarjit S.

Role: Information Technology
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Powerful platform with great features.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is easy to use, highly customizable, and offers built-in hosting, setting it apart from competitors.

What is your favorite aspect of this product?

My favorite aspect of WordPress.com is its ease of use combined with powerful customization options, making it accessible for beginners while still flexible for advanced users.

What do you dislike most about this product?

I dislike the limited customization on lower-tier plans.

What recommendations would you give to someone considering this product?

I recommend starting with a higher-tier plan for more customization options and exploring plugins to fully unlock WordPress.com’s potential.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Cons

Inhibits Innovation

Devin H.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

This is one of the best platforms to work with!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It is a top-notch company with amazing quality that far suprasses the competition.

What is your favorite aspect of this product?

I can make my company website with little design experience.

What do you dislike most about this product?

Sometimes the number of features is overwhelming at first.

What recommendations would you give to someone considering this product?

Study like crazy to get up to speed and then stay up to speed on usage features to maximize your potential.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laura M.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use and reliable!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Easier to use and simple

What is your favorite aspect of this product?

Ease of use for novice

What do you dislike most about this product?

Lacking in exciting design

What recommendations would you give to someone considering this product?

Watch tutorials for learning best uses

Pros

Client Friendly Policies
Acts with Integrity
Helps Innovate
Continually Improving Product

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Amarjit S.

Powerful platform with great features.

Likeliness to Recommend

Pros

Cons

Devin H.

This is one of the best platforms to work with!

Likeliness to Recommend

Pros

Laura M.

Easy to use and reliable!

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Web Experience Management Integration

Content Optimization

Content Curation / Library Controls

Content Analytics

Personalization/Audience Targeting

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support