WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

83

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Jordan S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Wordpress Unleashes the Web

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com enables clients to be the boss of their own site as they should be. Other web-building products don't allow the client or business owner to fully own their website, but with WordPress, they can package and move their websites with ease; they are the owner. There are thousands of developers around the world working every day to improve this product and thousands of plugins that integrate and empower this software to unlock the power of the world wide web. There are also great themes that developers have made that enable beginners to start building their own site.

What is your favorite aspect of this product?

My favorite aspect of this product is its customization. You can create anything you want with WordPress! It's easy to use and you can always change what you need to get the results you want.

What do you dislike most about this product?

I most dislike that, because of ongoing updates on themes, software, and plugins, there are opportunities for things to break or fall apart, however, this is only if a website is left unattended. If a team like ours continually monitors sites for updates as needed and updates them accordingly, testing for incompatibility, then the WordPress site will work perfectly!

What recommendations would you give to someone considering this product?

WordPress is the way to go if you want to unlock the power of the web! We love it at our digital agency because our profit margins on the sites we build and sell are so great. I'd always recommend WordPress to any business owner looking to start their own site and truly OWN their website.

Pros

  • Continually Improving Product
  • Unique Features
  • Helps Innovate
  • Efficient Service

Marco O.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

It is very easy to create with WordPress

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

it can be differentiated in many ways and one is that all its plugins are paid and verified that they do not come from malicious creators, it is very important when it comes to the information that we create on each website is kept safe and this has a value when you have to answer for many things that happen on the website

What is your favorite aspect of this product?

The best thing about wordpress.com is that all its plugins and tools are very versatile and have great help for users who buy or acquire their service, therefore it is one of the best services to create web pages that exists, apart from that we have technical support permanently with them, the truth is that I am very happy with their platform so far

What do you dislike most about this product?

what I don't like about wordpress.com is the way you have to link to the domain, I feel it's a bit confusing for people who don't know much about the subject, it's still easy once you learn. I am currently using the same without problems so far

What recommendations would you give to someone considering this product?

I always recommend wordpress.com for its security and the way in which they handle the entire platform, it is very simple and fast and it meets what is required, which is to have a lot of tools to be able to edit the web pages that we are creating at our whim without any problem, I recommend it as long as you keep in mind that you must learn to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dannirys U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

is one of the simplest website builders out there

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

wordpress.com offers many tools to create simple and complex sites with thousands of customizations at your fingertips. Best of all, I think templates are a great base for making any individual or corporate website.

What is your favorite aspect of this product?

One of the most important features is its ability to quickly adapt to user needs. For example, if I want to add a design to my website, I'll find an option to embed it pretty easily on Wordpress.com, it's easy to set up, has excellent security, and content and user management.

What do you dislike most about this product?

problems with some plugins that you can disable the website.

What recommendations would you give to someone considering this product?

is a great tool for website builders, development experts, or first-timers. its best features is the large amount of customization you can perform.

Pros

  • Client Friendly Policies
  • Altruistic
  • Enables Productivity
  • Efficient Service

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