WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

Filter By

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

83

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Digant R.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic product for online marketing

Likeliness to Recommend

6 /10

What differentiates WordPress.com from other similar products?

Uniqueness and UI

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

The coding

What recommendations would you give to someone considering this product?

Use it for official blogs and marketing

Pros

  • Helps Innovate
  • Saves Time
  • Friendly Negotiation
  • Continually Improving Product

Wendy H.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Convenient and adaptable content marketing system

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The only product on the market that satisfies all of our editorial needs for content is WordPress.com, and it is also the only one that offers a wide range of configuration options. It provides us with a convenient way to make entertaining and interesting content for our website by providing us with a variety of plugins and tools in one place.

What is your favorite aspect of this product?

I truly enjoy using its Android app, which enables me to work on website content whenever and wherever I choose. The features and plugins on WordPress.com are all incredibly helpful and efficient, which helps us improve our overall content marketing approach while also making marketing easier. It also helps us bolster our across-the-board content marketing strategy. Additionally, we can drag and drop posts quickly, schedule content posting, arrange posting dates, and do a lot more.

What do you dislike most about this product?

WordPress.com is more user-friendly and simple to use than other platforms once users get the hang of using it, however, the Dashboard can occasionally appear a touch archaic. My opinion is that the navigation and buttons might be updated to streamline the design and make it easier for beginners to use.

What recommendations would you give to someone considering this product?

I have to suggest WordPress.com since I think it's a perfect fit for companies looking for more templates and straightforward methods to produce beautiful content faster. Unlike others, it also provides total security, allowing users to concentrate solely on improving the usability and profitability of their websites.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

David M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Elastic and wonderful platform

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is the market leader when it comes to content marketing since it focuses on keeping its prices low while providing its consumers with cutting-edge functionality. WordPress.com is a flexible, wonderful platform that we can use to oversee all of our website's editorial and posting requirements in one location.

What is your favorite aspect of this product?

We use WordPress.com's features and capabilities to not only produce and publish interesting material but also to add pages that give our site a more conventional style and appearance. It provides a tonne of great templates to enhance the beauty of pages. We may easily include images and videos in our content. WordPress.com's user interface is truly outstanding, adding even more beauty to its simplicity and effectiveness.

What do you dislike most about this product?

Attention than the irritating advertisements on the back end, I haven't encountered any other issues there. The back end is just brilliantly laden with intrusive adverts, which periodically sidetracked me from my work and annoyed me.

What recommendations would you give to someone considering this product?

I have a good experience with the WordPress.com content marketing tool and I adore how simple and convenient this content marketing platform is. Companies can use the WordPress.com platform to create attractive content quickly and effortlessly. It is ideal for anyone who wishes to do away with other less flexible and complicated solutions.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular WordPress.com Comparisons