WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

83

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Albert R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Help teams work better

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It is a tool that as a content manager is quite good, allowing that, unlike others, projects can be edited before being distributed to different sites, in addition, the tool allows for high adaptability because its interface is quite fast to use and it is functional

What is your favorite aspect of this product?

It allows the team to be connected even if they are projects with different areas, this tool helps to make the way projects and diffusion's in different media comfortable, allowing them to add images, edit texts and more, allows them to be able to distribute on social media as well as on business websites, helping to meet business goals

What do you dislike most about this product?

I have no problems those who use this tool know its functions

What recommendations would you give to someone considering this product?

It is easy to deploy and understand in organizations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Margaret Z.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

An efficient service platform

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

What I think stands out about this tool or on this site is that it allows beginners to understand it without problems, without requiring others to manage the sites or business blogs. I also consider that the tool is quite customizable and secure in the cloud

What is your favorite aspect of this product?

This system allows blogs to be created, managed and designed more oriented to the brand and also to be more understandable and accessible, since a tool has b possibilities of acquiring domains, and with accessible plans for all industries, it also has much-needed hosting features for businesses

What do you dislike most about this product?

I don't want to change anything and I like this tool

What recommendations would you give to someone considering this product?

I recommend it because it is not expensive and allows you to create business sites that connect more with customers

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Patricio G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent service

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Wordpress.com differs significantly from other similar companies because it offers a much easier to use blogging and content publishing system. It offers a clean and easy to use user interface that allows users to start publishing content in a matter of minutes. In addition, Wordpress.com offers a variety of customization and content management tools that allow users to easily manage their website. It also offers a variety of themes and plugins to help users customize their website and make it stand out from the competition. Finally, Wordpress.com offers a 24/7 technical support to help users when they have problems with the website.

What is your favorite aspect of this product?

The best thing about WordPress.com is that it is undoubtedly one of the easiest blogging platforms to use. It is designed for people with no programming or web development experience. This means that you can start publishing content on your site instantly. Additionally, WordPress.com offers several free themes to choose from, as well as tools to customize your website to look exactly the way you want. There is also a paid option for those who want a more professional feature. Another plus is their excellent customer support. The WordPress.com community is very large and there are many resources to help users solve their problems...

What do you dislike most about this product?

The least favorable thing about WordPress.com currently is its limitation in terms of design customization. On WordPress.com, users may not install third-party themes or develop custom themes for their site. This means that you will have to choose between the free and premium themes that WordPress.com offers. This can be a big limitation if you are trying to create a website with a unique and custom design. There is also a limitation on which plugins you can install, as some popular plugins are not available on WordPress.com. This means that you will have to limit yourself to the plugins included in the WordPress.com library..

What recommendations would you give to someone considering this product?

My recommendation when using WordPress.com is that you first read the official documentation to understand how the site works and how you can use it to your advantage. This includes reading the user manual, learning how to manage your site, writing content, posting images, and much more. I also recommend that you research the themes, plugins, and tools available to customize your website and make it more attractive to users. This includes finding a theme that suits your needs, installing useful plugins to add new features and functionality to your site, and using optimization tools to improve your website's performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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