Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Allie B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to learn and use, lots of customization

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It's simple to use, easy to implement and can be easily taught to other team members.

What is your favorite aspect of this product?

How simple it is to use. I like how much it can be customized.

What do you dislike most about this product?

All of the different add-ins can be a bit clunky. Sometimes it doesn't seem to improve quickly enough.

What recommendations would you give to someone considering this product?

Check out the free version first and see if its a fit for your needs.,

Pros

Performance Enhancing
Enables Productivity
Continually Improving Product
Reliable

Jesse O.

Role: Vendor Management
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Easy to use

What is your favorite aspect of this product?

The application of wordpress is superb

What do you dislike most about this product?

The interface

What recommendations would you give to someone considering this product?

To create designs and import for great UI/UX

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Clara E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Wordpress is the best CMS system I've worked with

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Compared to Drupel or Joomla, which I've played around with, Wordpress has far more features and even more ability to customize, which I think makes our website built on Wordpress look less templatized and more custom. I like that.

What is your favorite aspect of this product?

The fact that it allows us to customize so that our website doesn't appear to look like a template or like everyone else website.

What do you dislike most about this product?

There's still more work to be done in integration and customization. I'd like stronger links to our Zendesk platform and our software platform, and clearer analytics when we've integration things into our HubSpot flow.

What recommendations would you give to someone considering this product?

Great for teams small-medium who don't want to hire a full time web developer or work with an outside firm and pay ongoing service/maintenance fees. There's a lot you can do with this without having to be an absolute web expert, but depending on how custom you want your website, it will require deeper knowledge in that area.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Allie B.

Easy to learn and use, lots of customization

Likeliness to Recommend

Pros

Jesse O.

Fantastic product

Likeliness to Recommend

Pros

Clara E.

Wordpress is the best CMS system I've worked with

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support