WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

83

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Harrison D.

  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Personal Publishing Haven

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is the most streamlined and understandable web creation and self publishing tool that can be found. It has many levels of membership to accommodate any size business.

What is your favorite aspect of this product?

I love how I can use pre-created templates and functions to make my material pop. The sales and IT teams are very responsive and make the large company feel like a small personal relationship. Don't forget, this is the best way to get seen online

What do you dislike most about this product?

Nothing - WordPress is the ideal software for what I was hoping to accomplish

What recommendations would you give to someone considering this product?

I would integrate videos, images, and other links on the WordPress site so that you can direct traffic to other sites you may have or other resources that might benefit your purpose. All of that is easy to do on the site.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Arturo Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Creation and publication of functional content

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Among the most common differences with this tool is that it offers both free and paid services, adapted to the needs and requirements of each of its users, allowing them to create, host and manage their content in a secure manner.

What is your favorite aspect of this product?

What I like is that it stands out for its ease of use and the possibility of customizing the design of blogs and company websites. Also, it offers a wide range of resources and tools to improve the user experience, both in terms of design, functionality and marketing.

What do you dislike most about this product?

I could say that the only negative is that there are limitations in its free version but for companies with more advanced plans there are no drawbacks

What recommendations would you give to someone considering this product?

This is a very useful and versatile blog and website hosting platform, which offers both free and paid options to be more easily adaptable to companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Create a professionally designed website

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I use it to create business pages. Until now, I used to start from scratch with HTML and CSS, but it became easier to make after using WordPress. It is effortless not only to develop but also to edit when there are corrections or changes. Also, it is easy to manage because the menu is divided for each hierarchy. It makes it easier to see which page is where at a time, saving you the trouble of searching for it. The layout may depend on the theme, but it is intuitive and easy to change. It's also attractive that even an amateur can create an elegant page like that.

What is your favorite aspect of this product?

Many people use it for blogs and their media, but you can intuitively change the font size, color, title, image insertion, etc. Technical SEO is also installed to some extent, so you don't need any knowledge. Also, since many people use it, if you have trouble finding a theme, which plugin to install or other operations, you can usually solve it by searching. Increased number of accesses thanks to the creation of the website. Good user operability on the home page and the photo import function. Ease of creating a home page. In particular, it is easy to embed images and create tabs.

What do you dislike most about this product?

It's good because you can create a landing page, but it would be nice to strengthen cooperation with Google Analytics and quickly extract visitor data.

What recommendations would you give to someone considering this product?

Since anyone can easily create a web page, performing in-house work that was previously wholly outsourced is now possible. Since unnecessary costs and person-hours are no longer required, work efficiency has improved dramatically. In addition, since the administration screen is easy to understand, it is easy to give instructions to the same administrator (editor). Also, since it is a tool used by many companies, many people (including myself) used it in their previous jobs so detailed explanations can be omitted.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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