What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Web Experience Management Integration
Content Curation / Library Controls
Content Optimization
Personalization/Audience Targeting
Editorial Workflow
Multi-Channel Distribution
Content Analytics
Advanced Video Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Harrison D.
- Role: Human Resources
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2023
Personal Publishing Haven
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is the most streamlined and understandable web creation and self publishing tool that can be found. It has many levels of membership to accommodate any size business.
What is your favorite aspect of this product?
I love how I can use pre-created templates and functions to make my material pop. The sales and IT teams are very responsive and make the large company feel like a small personal relationship. Don't forget, this is the best way to get seen online
What do you dislike most about this product?
Nothing - WordPress is the ideal software for what I was hoping to accomplish
What recommendations would you give to someone considering this product?
I would integrate videos, images, and other links on the WordPress site so that you can direct traffic to other sites you may have or other resources that might benefit your purpose. All of that is easy to do on the site.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Arturo Z.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Creation and publication of functional content
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Among the most common differences with this tool is that it offers both free and paid services, adapted to the needs and requirements of each of its users, allowing them to create, host and manage their content in a secure manner.
What is your favorite aspect of this product?
What I like is that it stands out for its ease of use and the possibility of customizing the design of blogs and company websites. Also, it offers a wide range of resources and tools to improve the user experience, both in terms of design, functionality and marketing.
What do you dislike most about this product?
I could say that the only negative is that there are limitations in its free version but for companies with more advanced plans there are no drawbacks
What recommendations would you give to someone considering this product?
This is a very useful and versatile blog and website hosting platform, which offers both free and paid options to be more easily adaptable to companies.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Richard G.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2023
Create a professionally designed website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I use it to create business pages. Until now, I used to start from scratch with HTML and CSS, but it became easier to make after using WordPress. It is effortless not only to develop but also to edit when there are corrections or changes. Also, it is easy to manage because the menu is divided for each hierarchy. It makes it easier to see which page is where at a time, saving you the trouble of searching for it. The layout may depend on the theme, but it is intuitive and easy to change. It's also attractive that even an amateur can create an elegant page like that.
What is your favorite aspect of this product?
Many people use it for blogs and their media, but you can intuitively change the font size, color, title, image insertion, etc. Technical SEO is also installed to some extent, so you don't need any knowledge. Also, since many people use it, if you have trouble finding a theme, which plugin to install or other operations, you can usually solve it by searching. Increased number of accesses thanks to the creation of the website. Good user operability on the home page and the photo import function. Ease of creating a home page. In particular, it is easy to embed images and create tabs.
What do you dislike most about this product?
It's good because you can create a landing page, but it would be nice to strengthen cooperation with Google Analytics and quickly extract visitor data.
What recommendations would you give to someone considering this product?
Since anyone can easily create a web page, performing in-house work that was previously wholly outsourced is now possible. Since unnecessary costs and person-hours are no longer required, work efficiency has improved dramatically. In addition, since the administration screen is easy to understand, it is easy to give instructions to the same administrator (editor). Also, since it is a tool used by many companies, many people (including myself) used it in their previous jobs so detailed explanations can be omitted.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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