Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Valerie L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

WordPress is great for creating websites.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

In contrast to competing products, it excels in website creation due to its intuitive interface. You don't need extensive knowledge of computer programming to launch a website or maintain a blog.

What is your favorite aspect of this product?

WordPress's array of time-saving widgets and pre-made layouts is much appreciated. I can ignore the aesthetics and concentrate on the content.

What do you dislike most about this product?

The plugins may be a source of endless frustration. They are required for anything you wish to accomplish, which may be a very frustrating need.

What recommendations would you give to someone considering this product?

Wordpress makes it easy for me to construct and maintain your website without having to rely on a large development staff, which is why I believe you should use it.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Dawn Christine J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Intuitive back end website capabilities

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is very intuitive to use, unlike other platforms I've used for websites. Even differences between various stylings and classic editors are easy enough to navigate with very little training needed once you have a basic grasp of the platform.

What is your favorite aspect of this product?

Incredibly intuitive to figure things out once you have a basic understanding of the platform.

What do you dislike most about this product?

Sometimes changes would not save and we'd have to go back and redo pages again.

What recommendations would you give to someone considering this product?

If you're a smaller org, find an agency who will help you implement and get WordPress running so by the time you're involved in content creation and site maintenance, it's all plug and play.

Pros

Security Protects
Helps Innovate
Reliable
Performance Enhancing

Sara C.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Versatile and intuitive

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress.com is a fully hosted platform so they take care of hosting and maintenance for you. This is a significant advantage for users who don't want to manage server configurations, updates, and security themselves.

What is your favorite aspect of this product?

WordPress.com streamlines the website-building process, making it quite easy to get your site up and running quickly.

What do you dislike most about this product?

Users on the free plans, in particular, may find the platform restrictive, akin to residing in a leased property with limited scope for customization. The presence of advertisements on free plans can be a notable downside, and having a web address tied to WordPress.com (e.g., yoursite.wordpress.com) until upgrading to a custom domain may be viewed as a constraint.

What recommendations would you give to someone considering this product?

It's essential to start by defining your website's purpose and goals. Choose a plan that aligns with your needs and budget, and don't hesitate to invest in a custom domain for a more professional image. Explore the available themes, focus on creating high-quality, SEO-friendly content, and think about potential future growth when selecting your plan.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Valerie L.

WordPress is great for creating websites.

Likeliness to Recommend

Pros

Dawn Christine J.

Intuitive back end website capabilities

Likeliness to Recommend

Pros

Sara C.

Versatile and intuitive

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support