What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Web Experience Management Integration
Content Curation / Library Controls
Content Optimization
Personalization/Audience Targeting
Editorial Workflow
Multi-Channel Distribution
Content Analytics
Advanced Video Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Yash W.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy customization for deplying websites quickly
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com stands out with its user-friendly interface, extensive customization options, and a vast community. It offers numerous themes and plugins, making it versatile for various website needs. Its ease of use and strong support network make it a go-to choice for both beginners and professionals.
What is your favorite aspect of this product?
WordPress.com is different because it easy to use and has free options. Other products maybe not free or harder to use. WordPress.com is good for blogs and websites, with lots of designs. Other products might not have as much designs or be as simple.
What do you dislike most about this product?
Wordpress.com makes it hard to change how your blogs looks. They give limited designs and stuff. Also, it's not so easy to use for new people. They should make it simpler.
What recommendations would you give to someone considering this product?
If you think to use Wordpress.com, it's good for blogs and small sites. Easy to start and lots of designs. But, if you want do big things, maybe not best. Costs for extra stuff. Look other options too, for more controls and features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Eduardo R.
- Role: Vendor Management
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Versatile and friendly
Likeliness to Recommend
What is your favorite aspect of this product?
My favorite aspect is the combination of simplicity and versatility that the platform offers. I particularly appreciate the ease of use; From the initial setup process to publishing content, everything flows very intuitively.
What do you dislike most about this product?
What I like least is the pricing structure and limitations associated with the cheaper plans. I find that to unlock essential functionalities such as installing plugins, custom themes or advanced Google Analytics integration, you need to opt for the higher tier plans, which can be quite expensive.
What recommendations would you give to someone considering this product?
Compare it to WordPress.org, If you have some technical knowledge or are willing to learn, consider using WordPress.org. Requires self-hosting and more management, but offers more control and flexibility.
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Suzan P.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Nov 2023
Too much time=too much money
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
As a small business owner that's now transferred, and runs/owns a business in Downtown San Francisco ( I have tried to utilize Wordress prior several times within the past decade), I do not have the time, energy, or outright costs to spend the amount of time to deal with a super-busy back-end like they have, when there are super simple interfaces like Weebly out there, where I can get my Business advertized, clearly, efficiently, and QUICKLY without having to deal with the mess on the back-end. If I did spend my money going with Wordpress, I'd have to hire an IT manager full-time, which is just too expensive for me to do unfortunately.
What is your favorite aspect of this product?
SEO is great with Wordpress. This is why I keep circling-around to see if they've made things simpler for me to use
What do you dislike most about this product?
too complicated
What recommendations would you give to someone considering this product?
logics/simplicity- wordpress doesn't have that. You'd have to litearlly hire an IT manager (unless you're already in that industry and know how that works). I am an educator, who can't afford to deal with 'busy' and complicated interfaces on the back-end. I need a clear, clean-cut webiste, without any complications when I need to update information for my business online. Wordpress is just too complicated, and seems to eat-up my time when I try to update anything for my business' online information. I do not have the time, energy, or money to deal with that unfortunately. They do, however have great SEO features,
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Client Friendly Policies
Cons
- Less Productive
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
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