Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Shikher G.

Role: Consultant
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Best Website builder out there!!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Wordpress.com provides many different types of plugins, which help to incrase the website functionality. Wordpress.com blogs are also SEO friendly which ranks well in google search comapred to other similar products out there..

What is your favorite aspect of this product?

Easy to use features, we can implemet or integrate third party products easily (like - GA, GSC and Microsft clarity) and the wide range of plugins available.

What do you dislike most about this product?

The Speed of the websites that we build could be better, we need to install different types of plugins to make it faster, this should be provided by the wordpress.com.

What recommendations would you give to someone considering this product?

Please install less number of plugins to make website effective.

Pros

Helps Innovate
Continually Improving Product
Reliable
Inspires Innovation

Christopher J.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Flexible and easy to use

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Wordpress being so widely used makes it a great choice for new websites owners because of the sheer amount of plug ins that already exist and are ready to use. These can radically change how your Wordpress site functions from improving page speed to highlighting SEO issues. Of course they are not all good and using too many can be detrimental, but the best plug ins have significant impact.

What is your favorite aspect of this product?

I like how simple it is to build a page. It functions very similarly to a word document, allowing a user to duplicate and shift sections up and down, While its very modular, there is lots of scope to make it more customisable, which custom builders like Elementor making this even easier.

What do you dislike most about this product?

Wordpress generally seems to have a ceiling on how fast a website can load. The reliance on plug ins to customise the website can result in a slower load time. The use of themes does not help with this either.

What recommendations would you give to someone considering this product?

Be discerning with use of plug ins, it can very quickly become messy with too many running at once, doing some research before adding them can be very helpful.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Salih K.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Established CMS

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It's the old dog around the corner and always provides great results.

What is your favorite aspect of this product?

It is consistent and sustaiable solution for CMS definitely.

What do you dislike most about this product?

Sometimes it glitches and creates errors while loading CMS.

What recommendations would you give to someone considering this product?

I would recommend them to get most out of extensions.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Shikher G.

Best Website builder out there!!

Likeliness to Recommend

Pros

Christopher J.

Flexible and easy to use

Likeliness to Recommend

Pros

Salih K.

Established CMS

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Editorial Workflow

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support