Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

416 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 93%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Trustworthy
Fair
Helps Innovate

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Web Experience Management Integration

Content Optimization

Content Curation / Library Controls

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Kingsley O.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Reviews from a Satisfied user.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Availability of already established templates, Making it very easy for starters to navigate through the site.

What is your favorite aspect of this product?

Templates and customization

What do you dislike most about this product?

Need for frequent updates

What recommendations would you give to someone considering this product?

Choose WordPress for easy site creation and customization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jishan K.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Features, Pros, Cons, and Recommendations

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is a hosted service, meaning you don't need to install or manage any software, unlike self-hosted platforms like WordPress.org.

What is your favorite aspect of this product?

Like platforms such as Wix and Squarespace, WordPress.com offers an intuitive interface suitable for beginners

What do you dislike most about this product?

Access to plugins and themes is restricted on lower-tier plans, limiting customization options.

What recommendations would you give to someone considering this product?

WordPress.com is ideal for users seeking a hassle-free, secure, and supported platform to create a website without delving into technical aspects.

Pros

Reliable
Efficient Service
Acts with Integrity
Transparent

Cons

Less Performance Enhancing
Leverages Incumbent Status

Katie C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Easy userface, nice visual layout, and speed

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The visual display on the backend helps me to build the page and simultaneously visualize what the final product will look like. Easy ediitng and selectors for new blocks.

What is your favorite aspect of this product?

I like having a dedicated media library.

What do you dislike most about this product?

Sometimes it's hard to uncover the edit pencil (need to hover in the right place).

What recommendations would you give to someone considering this product?

Practice in a test environment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Kingsley O.

Reviews from a Satisfied user.

Likeliness to Recommend

Pros

Jishan K.

Features, Pros, Cons, and Recommendations

Likeliness to Recommend

Pros

Cons

Katie C.

Easy userface, nice visual layout, and speed

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Web Experience Management Integration

Content Optimization

Content Curation / Library Controls

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support