Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

413 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 93%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Trustworthy
Fair
Helps Innovate

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Web Experience Management Integration

Content Optimization

Content Curation / Library Controls

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Tory R.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

WordPress: Simple and effective!

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is extremely easy to use. It's initiative, simple, and doesn't require much of a learning curve. WordPress is also optimized for a company's SEO presence. The available themes also allow an end-user to create an aesthetic pleasing website.

What is your favorite aspect of this product?

That it's so simple and quick. I can be and in out of WordPress in mere minutes while making significant changes to my company's website. The searchability of a WordPress site is also a major plus for the platform.

What do you dislike most about this product?

I believe WordPress has a solid amount of features; however, sometimes my team and I find that you need several plug ins to access different, unique features which in turn has slowed down the performance time on our website.

What recommendations would you give to someone considering this product?

I'd recommend checking the pro's and con's of WordPress versus its competitors to make your ultimate buying decision. I'd also say to watch the plethora of tutorials available to familiarize yourself with the platform and be empowered to take advantage of its wide breadth of features.

Pros

Performance Enhancing
Continually Improving Product
Reliable
Enables Productivity

Samuel [SAM] J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

One of the best, simple website publishing Platfor

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is a popular platform. WordPress has free templates and useful features for creating the websites you need for your business. If you want to implement your own design, WordPress provides an array of extensions, addons, and plugins to do just that. WordPress is free. WordPress also allows third-party integrations. WordPress also allows to the deployment of multiple sites under one installation.

What is your favorite aspect of this product?

WordPress is a simple website publishing platform. It is a free platform. WordPress gives you full control of your website. You can add any number of webpages to your site using this platform.

What do you dislike most about this product?

WordPress does not comes up with a built-in drag and drop page builder.

What recommendations would you give to someone considering this product?

WordPress is used by most webmasters. WordPress continually upgrades its versions. I recommend this product to all my fellow digital marketers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ivan M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2021

Easy to use and implement

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Ease of use and great support from the community which makes it easy to customize

What is your favorite aspect of this product?

Ease of implementation and use, in a few minutes it is ready to use

What do you dislike most about this product?

I would like to have wordpress variants that work with different front technologies like React or Vue

What recommendations would you give to someone considering this product?

It is a good product if you want to have a site ready in a few minutes with a friendly interface and thousands of plugins for every need, but you have to have a very good implementation from the beginning, especially in the protection against spam.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Tory R.

WordPress: Simple and effective!

Likeliness to Recommend

Pros

Samuel [SAM] J.

One of the best, simple website publishing Platfor

Likeliness to Recommend

Pros

Ivan M.

Easy to use and implement

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Web Experience Management Integration

Content Optimization

Content Curation / Library Controls

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support