WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Excellent host server.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

E. Jean H.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

It was a great product

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

It is user friendly to an extent

What is your favorite aspect of this product?

I was able to try it for free before investing in it.

What do you dislike most about this product?

Adsense not easily attached

What recommendations would you give to someone considering this product?

Invest in it. It is worth the money spent, Saves a lot of time and resources, I would recommend it for large businesses.and small businesses. It is very user friendly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Simran C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Easy to use, functional

What is your favorite aspect of this product?

Multitude of features

What do you dislike most about this product?

Nothing really to dislike

What recommendations would you give to someone considering this product?

Save yourself the hassle and purchase wordpress

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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