WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.9 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Storage

87

Content Creation

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Content Optimization

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Frances S.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Affordable, easy to use, very effective.

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Many in my community were already familiar with it. This was the initial appeal. It seems to have a more user friendly interface.

What is your favorite aspect of this product?

Ease of use is my favorite aspect.

What do you dislike most about this product?

I would love a live chat help

What recommendations would you give to someone considering this product?

Take your time and ask questions.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First
  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Easy to use, but somewhat pricey for needs

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Acts with Integrity

Cons

  • Inhibits Innovation
  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Excellent host server.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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