WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Ashik J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Well good to go,but not outstanding

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

Ease of use,Free implementation option,easy code

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

No web hosting facility comes with it

What recommendations would you give to someone considering this product?

Its great to get a start with it,hurry up

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Less Performance Enhancing
  • Less Transparent

Mobi D.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Best Website CMS Platform

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

User friendly UI

What is your favorite aspect of this product?

Plugins & SEO

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Update speed can be better

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Tory R.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

WordPress: Simple and effective!

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is extremely easy to use. It's initiative, simple, and doesn't require much of a learning curve. WordPress is also optimized for a company's SEO presence. The available themes also allow an end-user to create an aesthetic pleasing website.

What is your favorite aspect of this product?

That it's so simple and quick. I can be and in out of WordPress in mere minutes while making significant changes to my company's website. The searchability of a WordPress site is also a major plus for the platform.

What do you dislike most about this product?

I believe WordPress has a solid amount of features; however, sometimes my team and I find that you need several plug ins to access different, unique features which in turn has slowed down the performance time on our website.

What recommendations would you give to someone considering this product?

I'd recommend checking the pro's and con's of WordPress versus its competitors to make your ultimate buying decision. I'd also say to watch the plethora of tutorials available to familiarize yourself with the platform and be empowered to take advantage of its wide breadth of features.

Pros

  • Performance Enhancing
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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