WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Anuja T.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Good product for everyone to use

Likeliness to Recommend

6 /10

What differentiates WordPress.com from other similar products?

Ease of use

What is your favorite aspect of this product?

No difficulty in setting things up

What do you dislike most about this product?

Sometimes can get confusing to unlock better features

What recommendations would you give to someone considering this product?

Talk to sales about features to tailor it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ausrine S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Still the best!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

What really differentiates WordPress.com from other competitors is the fact that it's still the most affordable and easy-to-use website builder out there. It's a go-to for everyone looking for a reliable, flexible, and user-friendly solution that won't hurt your wallet.

What is your favorite aspect of this product?

The number of professional and stylish website themes available to choose from and the number of native integrations WordPress.com has, making it easy to integrate it with chatbots, storefronts, and billing services.

What do you dislike most about this product?

It's not completely a no-code solution thus if you want to customize and personalize your website, keep in mind that prior programming knowledge may be required.

What recommendations would you give to someone considering this product?

I would highly recommend giving WordPress.com a try and setting up a demo website to test out everything it has to offer!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Mark B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Create and design web pages with multiple template

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

the difference lies in the quality of its service by offering comfort in the development and creation of a blog or website facilitating the work through pre-designed templates

What is your favorite aspect of this product?

What I like about using wordpress is that it has many features to design the website with the best appearance since we can change the fonts, sizes and insert images in such a way that we adjust to the tastes of the users

What do you dislike most about this product?

What I don't like about wordpress is that when developing the website it is very heavy, which is annoying because of how slow it is which tends to be when we update our websites

What recommendations would you give to someone considering this product?

I recommend it to all people and companies so that they can pre design and develop their own websites since it is a ideal tool to generate templates that speed up the process of developing our own website

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

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