WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Kasey Peek K.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Easy, efficient and reliable

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Wordpress is so easy to use and has many features that other programs out there lack. It also has very good plug ins and security features.

What is your favorite aspect of this product?

My favorite part about WordPress is the quality of the program in itself. I was afraid that it would be hard to use, but they made it a breeze! I am highly impressed with this program.

What do you dislike most about this product?

I have nothing negative to say about WordPress, as I have not encountered any issues while using.

What recommendations would you give to someone considering this product?

If you are like me & afraid that you won’t be able to use this program without much knowledge of web design, I would say just try it! If I can do it, you can do it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Chiedza T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Wordpress is easy to use for everyone!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Many plugins and ease of use. Allows of levels to give it a try.

What is your favorite aspect of this product?

Integration of plugins

What do you dislike most about this product?

Security can be flimsy. Easily hackable.

What recommendations would you give to someone considering this product?

Take the plunge

Pros

  • Continually Improving Product
  • Efficient Service
  • Caring
  • Saves Time

Cons

  • Charges for Enhancements

John-Paul D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Simple, easy and tons of plugins!

What is your favorite aspect of this product?

The plugin store!

What do you dislike most about this product?

Some things cost money, but that's fine.

What recommendations would you give to someone considering this product?

Find out what plugins you want before you install them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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