WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Content Creation

87

Content Storage

87

Content Campaign Management

86

Web Experience Management Integration

85

Content Curation / Library Controls

84

Content Optimization

84

Personalization/Audience Targeting

84

Editorial Workflow

84

Multi-Channel Distribution

83

Content Analytics

83

Advanced Video Management

82

Vendor Capability Ratings

Average 83

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Christina G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

the best product ever

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

from the beginning it was easy to use and made the biggest difference

What is your favorite aspect of this product?

the templates and themes they offer are unique and beaitful

What do you dislike most about this product?

nothig to dislike it was amazing product

What recommendations would you give to someone considering this product?

try it out and you will never look back

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gloria P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Wordpress.com Rocks!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com offers add-ons that are customized to suit the needs of users. We choose to use WordPress.com because of its numerous and powerful features that it has that are user-friendly to beginners. No knowledge of programming is needed to use WordPress.com compared to other programs like Joomla and Drupal. The mobile app is very responsive a factor that we were considering.

What is your favorite aspect of this product?

Using WordPress.com is a no-brainer. It is easy to use and the setting up does not take a lot of time. With WordPress.com we received basic security options and backups built-in right from the get-go. I love the specific templates and features that make blogging a success. It is streamlined and has an easy-to-use interface.

What do you dislike most about this product?

It is a struggle to build anything else apart from a blog when using wordpress.com.

What recommendations would you give to someone considering this product?

With wordpress.com you enjoy building a website and spend no time learning how to code. Its ease of use makes it comfortable for non-technical users to build websites. WordPress.com is the right program t use. Not only do you maintain complete control over your site, but you receive great advantages like plugins, themes, free tools, and full media support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

A.K.M Mahmudul I.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Best Content Management Software

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Price Ease of use Ease of installation

What is your favorite aspect of this product?

Price Ease of use Ease of installation Lots of plug in available Helpful developer community Less development required Fast deployment

What do you dislike most about this product?

Less customizable Lack of rich feature Common theme Price of high plug in

What recommendations would you give to someone considering this product?

Easy and budget friendly but less customizable and lack of rich feature

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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