WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Akhil J.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Best CMS, Easy to customize.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Features that we get in wordpress from complete customization to SEO everything.

What is your favorite aspect of this product?

Plugins of Wordpress

What do you dislike most about this product?

Dashboard design

What recommendations would you give to someone considering this product?

Improve admin dashboard and some more features.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Friendly Negotiation

LOKESHWARAN R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

One Stop Solution

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

The unique features and components that are available for developing a site

What is your favorite aspect of this product?

Various components are available and they are also customizable which makes the job easier and quicker.

What do you dislike most about this product?

Usage of third party plugins.

What recommendations would you give to someone considering this product?

If you have a small timespan and want to build some amazing website you can definitely go with Wordpress.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Gina D.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Not the easiest to use - but works good

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The fact that you can have so many other apps on the platform that works with WordPress.

What is your favorite aspect of this product?

Cost is right and it's one of the leading platforms. Lots of apps you can download and use.

What do you dislike most about this product?

It's a little confusing if you don't have an IT background. Not easy to use.

What recommendations would you give to someone considering this product?

Check out the app store to see what free apps you have access to to help you when you develop your website.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Effective Service

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