What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Liliana E.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2022
The ultimate website creating platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is one of the best options for SEO optimization of my business. Different plugins are available there to focus different keywords and Meta tags which helps me in bringing my website on top of the search bar and easily accessible for the customers.
What is your favorite aspect of this product?
The best thing about WordPress is that it has thousands of themes available. These themes are mobile friendly so they allowed us to create the best website which is easily accessible for our customers on any screen size.
What do you dislike most about this product?
WordPress has a lot of updates even after shifting to the premium version. These updates ensure security so it’s necessary to update it from time to time. It is something that annoys me the most when using WordPress.
What recommendations would you give to someone considering this product?
In my opinion, every business should use WordPress in order to enhance their website developing experiences. It has different plugins for different purposes which helps businesses improve the website experiences for their customers. Also all these plugins are available at very reasonable prices. Hence, other than some of the updates I would highly recommend business to use it for a smooth website building experience.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Transparent
Please tell us why you think this review should be flagged.
Jean P.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2022
Deploying your e-commerce websites easily
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com offers professional website hosting coupled with some powerful advantages: while some hosting providers would just go on with providing a domain and server package, WordPress.com would provide not only a collection of premium WordPress themes for your stores, but also direct features and integrations for accepting payments from 60+ countries. It like a WordPress, but powered by customer support, marketing tools, and monetization integrations, at a monthly cost.
What is your favorite aspect of this product?
I really love that a free domain name is included for one year with any of the WordPress package. Furthermore, it removes the burden from the user of having to perform complex server setup, installing WordPress, creating databases, configuring PHP or even performing DNS mapping at 3rd parties. Automatic website backup and the ability to restore with 1 click also makes WordPress.com an outstanding offer.
What do you dislike most about this product?
What I dislike is that WordPress.com storage is limited at 13GB for Premium plans and 200GB for eCommerce plans. Also their is no indication of the resources allocation in terms of CPU and RAM. Yu do not have that 100% customization control with WordPress.com as compared to hosting on your own servers, for WordPress.com tries to upsell you features which would otherwise be free, if you were self-hosting.
What recommendations would you give to someone considering this product?
If you are starting an eCommerce store and do not want to bear the burden of website development and server setup, but instead have a fast deployable solutions, WordPress.com is the best fit. It will make you save a lot of money in terms of IT staffs. It is a complete solutions and will have your business running online almost instantly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
María José P.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
The fastest way to have an online presence
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I am a web programmer and in my years of career I have been able to help many companies in the creation and development of their websites and without a doubt, WordPress is the best tool to achieve quickly and economically, a high quality website that is quickly positioned in search engines.
What is your favorite aspect of this product?
I really like WordPress because you don't need to be an expert programmer to create your own website, which gives me the advantage when I deliver the web pages to my clients and teach them how to manage their own website. Another great advantage of WordPress is that you can position the pages with an additional blog, since you have the option to create your articles optimized with SEO and thus achieve better reach and visualization in search engines. It has helped me a lot in the creation of online stores, as I can easily add all the inventory that is in stock.
What do you dislike most about this product?
If you want to make your website and you do not have any knowledge in the area, you can certainly do it, but the results will not look professional. Some options are limited such as templates, although some of them can be modified, as I mentioned, you must have a great knowledge of the program to be able to do it.
What recommendations would you give to someone considering this product?
My recommendation is that, if you want to have an online presence, with a software that is not expensive and easy to use, WordPress is undoubtedly the best for creating websites. If you have no knowledge in web design and creation and you have little budget, WordPress is a great option to start with your website, as long as you document well, so that the results are as expected.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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