Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Ahmed A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Your Ticket to Professional Website.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provides a powerful suite of tools that allow us to customize and manage the website, WordPress.com is designed to be easy to use with an intuitive UI, The integrated SEO system allows us to improve the visibility of the website in search engine results and the range of hosting options gives us the ability to choose the plan that best suits our needs.

What is your favorite aspect of this product?

Our favorite aspect of WordPress.com is its comprehensive set of features and tools, Customization, UI, integrated SEO, The hosting options available, All of those features make WordPress.com a great choice for our company.

What do you dislike most about this product?

The one thing we dislike most about WordPress.com is its lack of integration with 3-ed. party applications.

What recommendations would you give to someone considering this product?

We would highly recommend WordPress.com to anyone considering building a website or blog, WordPress.com is a powerful and flexible platform that provides a comprehensive set of features and tools that allow you to customize and manage websites/blogs to meet your specific needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Baleigh K.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It is easy to use!

What is your favorite aspect of this product?

It is easy to navigate.

What do you dislike most about this product?

Nothing that I dislike

What recommendations would you give to someone considering this product?

Get it, it is great.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Leonel G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

What makes WordPress different is the versatility

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

What makes WordPress different is the versatility and freedom that it offers each of its users in the creation of each of the websites or blogs, thanks to this program we have the ability to manage and control our content in a useful way. and interactive, the tools that we have at hand with this are really useful to bring a better image of the company on the web and to manage even the marketing content to give it the focus and direction that we want, the impact that it generates in each of our clients, and the interface of this program facilitates each of these processes and projects that we want to involve the content of the company.

What is your favorite aspect of this product?

WordPress serves us as a tool for the creation of stable and informative spaces for our clients, it is thanks to each of the forms that we create like this software, clients have the possibility to admire our content in an organized way and find the function they are looking for. as fast and easy as possible, I like WordPress because it is a nice and effective solution to give better management to all my advertising and corporate content to facilitate all aspects that build customer interaction, company infrastructure and elements of a sale, all this is possible with each of the websites or blogs that we constantly create through this medium.

What do you dislike most about this product?

Unfortunately, the storage of this program represents a real problem for us, since it is clearly not a space to archive the images and other formats that we manipulate by this means, it is not possible to use the same image from a middle point, on the other hand this software It has many limitations to work with audio and video formats, it is not completely possible to implement these formats to give a better impact to the website, this is where the program can feel a little weak, it has to try to be a little more versatile in a future update.

What recommendations would you give to someone considering this product?

This program has a huge variety of functional options to optimally manage and administer all your business content on the web, through websites or blogs that will help guide all your clients to know your work, WordPress is one of the most pleasant programs with a simple interface to understand all the tools that you can use in your work, I recommend this program for the good marketing and data management that it has given me for many years in my company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Content Marketing

WordPress.com Reviews

Ahmed A.

Your Ticket to Professional Website.

Likeliness to Recommend

Pros

Baleigh K.

Fantastic Product

Likeliness to Recommend

Pros

Leonel G.

What makes WordPress different is the versatility

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support