WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Mary H.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great for freelancers and personal use!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It's free, relatively easy to learn, really well known and trusted

What is your favorite aspect of this product?

I can add things to my portfolio quickly and easily and update in real time

What do you dislike most about this product?

It can be a little tricky to learn and is not as intuitive as I would like. My site is also not super mobile friendly

What recommendations would you give to someone considering this product?

Great for personal and freelance use, might want to use something more advance for enterprise sites

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Arunkumar R.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Best website template tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress giving lots of web templates and easy to customise our website.it's low cost tool for helping make website easy.

What is your favorite aspect of this product?

WordPress giving lots of template this will help to design website.low code concept is very interesting.

What do you dislike most about this product?

Nothing dislike in my point of view and everything is good.

What recommendations would you give to someone considering this product?

If you searching best platform for website design and development WordPress will help you.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Caring

Traylor H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Flexibility, extensibility, customization capacity

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Its multilingual operation, practical interfaces, versatile themes and a variety of extensions.

What is your favorite aspect of this product?

Its ability to work well with other software tools.

What do you dislike most about this product?

Exceptionally easy to use.

What recommendations would you give to someone considering this product?

You can connect WordPress to almost anything or any software of your choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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