WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Prateek B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Game changer from years

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress stands out as a highly reliable platform with a vast community, offering a plethora of plugins catering to various needs, both free and paid. Its cost-effectiveness, coupled with extensive plugin availability, makes it a budget-friendly choice, potentially saving significant expenses compared to other platforms

What is your favorite aspect of this product?

Huge plugin community and marketplace.

What do you dislike most about this product?

Performance and huge resource consumption.

What recommendations would you give to someone considering this product?

WordPress is the ideal choice for budget-conscious individuals needing to quickly build small to medium-sized web platforms. Its user-friendly interface, extensive plugin options, and cost-effective solutions enable efficient website creation without excessive time or financial investment. While performance may slightly vary, optimizations like caching plugins can mitigate concerns without sacrificing budget or timelines.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amir H.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Wordpress is easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It has more templates to customize to create good looking websites faster compared to other site builders

What is your favorite aspect of this product?

I like the different plugins in Wordpress which adds the functionality to the website which saves more time while creating websites

What do you dislike most about this product?

They do not support email hosting which makes to have the use of third parties to host emails which turn to be more expensive

What recommendations would you give to someone considering this product?

Yes, I would recommend Wordpress because it is easy to use and comes at a good price

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Good general purpose CMS

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Continually Improving Product

Most Popular WordPress.com Comparisons