Whatfix Customer Reviews 2024

Whatfix

Composite Score

7.5 /10

CX Score

7.7 /10

9 Reviews Write a Review

Claim Software

What is Whatfix?

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

Company Details

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Whatfix Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

78 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whatfix?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 71

Data Analysis and Survey Function

API Framework

Data Integrity

Data Warehousing

Marketing Analytics

Data Management

Audience Segmentation

Analytics and Reporting

Mobile Functionality

Conversion Analysis

Device and Browser Analytics

Vendor Capability Ratings

Average 83

Ease of Implementation

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Digital Adoption Platforms

Score 7.4

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Whatfix Reviews

Sudipta M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Great features, easy to learn and use.

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Great UI/UX features, easy navigation, and easy to learn and use the product.

What is your favorite aspect of this product?

Great customer support team that helped me to learn about the product.

What do you dislike most about this product?

Nothing so far.

What recommendations would you give to someone considering this product?

The customer support team can provide customization in the features that could greatly benefit their clients. So, do not lose the opportunity to add customizations to the features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Easy to use, great customer support.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Saves Time
Respectful
Includes Product Enhancements

Whatfix

What is Whatfix?

Company Details

Need Assistance?

Whatfix Ratings

89 Likeliness to Recommend

78 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Whatfix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Data Management Includes data sharing, data storage, records management, and data security.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Functionality Can be used on mobile devices​

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Digital Adoption Platforms

Whatfix Reviews

Sudipta M.

Great features, easy to learn and use.

Likeliness to Recommend

Pros

Easy to use, great customer support.

Likeliness to Recommend

Pros

Feature Ratings

Data Analysis and Survey Function

API Framework

Data Integrity

Data Warehousing

Marketing Analytics

Data Management

Audience Segmentation

Analytics and Reporting

Mobile Functionality

Conversion Analysis

Device and Browser Analytics

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration