Webroot Business Endpoint Protection Logo
Webroot Business Endpoint Protection Logo
OpenText Corporation

Webroot Business Endpoint Protection

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Webroot Business Endpoint Protection
8.0 /10

What is Webroot Business Endpoint Protection?

Webroot® Business Endpoint Protection is a next-generation, fully cloud-based endpoint security solution that harness the power of machine learning to continuously monitor and adapt endpoint threat detection, protection, and prevention.

Company Details


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Awards & Recognition

Webroot Business Endpoint Protection won the following awards in the Endpoint Protection - Enterprise category

Webroot Business Endpoint Protection Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webroot Business Endpoint Protection.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
86%
Conflict Resolution:
89%
Strategy & Innovation:
85%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webroot Business Endpoint Protection?

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2% Negative
8% Neutral
90% Positive

Pros

  • Effective Service
  • Reliable
  • Respectful
  • Saves Time

Feature Ratings

Average 86

Dynamic Malware Detection

89

Centralized Management Portal

89

Ransomware Recovery and Removal

89

Cross Platform Support

88

Endpoint Detection and Response

88

Mac OS support

87

Cross Platform Integration

86

Application Containment Mechanisms

86

Forensics

86

Port and Device Control

85

Automated Remediation

85

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Ease of IT Administration

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Ease of Data Integration

85

Vendor Support

85

Breadth of Features

85

Ease of Customization

85

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Webroot Business Endpoint Protection Reviews

Watson B.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Efficient Endpoint Security with Cloud Power.

Likeliness to Recommend

10 /10

What differentiates Webroot Business Endpoint Protection from other similar products?

The main difference is that Webroot is an endpoint protection provider that prioritizes user behavior analytics. The service uses machine learning algorithms to learn about the user habits so it can flag trends that might suggest a breach. Once the system knows how users normally behave, it’s much better able to detect suspicious activity and act on it, offering a level of security many competitors don’t.

What is your favorite aspect of this product?

I like Webroot’s live-scan security protection. The software monitors endpoints for phishing attacks and keeps a running threat database, without user input. It keeps enterprises protected 24/7 against the most recent attack methods and minimizes downtime and disruption of business operations. Smooth updates and continuous monitoring combine to build a secure ecosystem that is trustable for users.

What do you dislike most about this product?

The downside is the customer support service experience some users complained. Webroot has various customer support sources available like online help and community forums, but sometimes they don’t respond or you can’t get through to knowledgeable support staff. This can be discouraging for organizations with an immediate security problem who need support quickly to stay on top of a threat.

What recommendations would you give to someone considering this product?

Take the time to train your IT staff how to get the most out of the platform. Webroot is simple to use but if you know what Webroot does (for example, the web browser behavior and report features), then you’ll be much more secure. If you work with Webroot’s helpdesk onboarding process, then it will also facilitate smoother onboarding and effective usage of the software’s functionality as your business evolves and adapts to evolving cybersecurity risks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wyatt C.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Streamlined Protection for Business Environment.

Likeliness to Recommend

10 /10

What differentiates Webroot Business Endpoint Protection from other similar products?

Webroot Business Endpoint Protection has a lightweight platform that is powered by cloud-based technology for rapid threat scanning. Webroot, unlike regular antivirus software that uses a lot of the system resources, does not slow down your devices at all which makes it a perfect solution for organizations who need to get up and running quickly. With this cloud-first strategy, updates can be delivered quickly and threat information can be updated in real time, so endpoints are never vulnerable to new threats.

What is your favorite aspect of this product?

My favorite part about Webroot Business Endpoint Protection is its speed of installation and ease of use. The solution is cloud-based so you don’t have to think about all the technical configurations and big IT efforts required to quickly get it out to multiple devices. This can come in handy especially if your company has a small IT team or a high growth rate. It also has a very simple UI, which allows administrators to easily manage endpoints, check security, and escalate incidents.

What do you dislike most about this product?

Webroot Business Endpoint Protection offline support is one area where I am not a fan. The software is excellent for threat surveillance and management from the cloud, but it may fail when devices are offline or there are intermittent connectivity issues. When that happens, the lack of local threat detection can expose endpoints until they’re reconnected to the internet and potentially put organizations at risk during critical periods of downtime.

What recommendations would you give to someone considering this product?

As a business looking to take Webroot Business Endpoint Protection, I recommend you look at your company’s security requirements and architecture before purchasing. It is especially ideal for organizations looking for a light endpoint protection solution without compromising performance. If your company is an enterprise where you’re working at lightning speed and rely on being fast, Webroot might be a good match for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Philip E.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Solild and reliable.

Likeliness to Recommend

9 /10

What differentiates Webroot Business Endpoint Protection from other similar products?

Unobtrusive and generally performant. Its a tricky thing to balance protection with usability but Webroot did it.

What is your favorite aspect of this product?

Easy to use, and once implemented generally takes care of itself with minimal oversight needed.

What do you dislike most about this product?

Sometimes it will hog system resources on end point devices. Thats kind of a bummer, but it usually resolves itself quickly.

What recommendations would you give to someone considering this product?

I would recommend considering it in the shortlist of options for end point protection. It strikes a great balance and it a solid product.

Pros

  • Reliable
  • Security Protects
  • Effective Service
  • Transparent

Cons

  • Inhibits Innovation
  • Commodity Features

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