Vanilla Soft

VanillaSoft

Composite Score

8.1 /10

CX Score

8.4 /10

34 Reviews Write a Review

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What is VanillaSoft?

Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.

Company Details

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Awards & Recognition

VanillaSoft won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

VanillaSoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VanillaSoft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VanillaSoft?

2% Negative

3% Neutral

95% Positive

Pros

Trustworthy
Efficient Service
Respectful
Client Friendly Policies

Feature Ratings

Average 81

Call Management

Dialer Integration

Next-Best-Action Recommendations

Workflow Automation

Sales Analytics

E-Mail Campaign Management

E-Mail Integration

Conversation Coaching

Internal Sales Collaboration

Pipeline Management

Omnichannel Campaign Management

Vendor Capability Ratings

Average 82

Vendor Support

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

VanillaSoft Reviews

Lucia P.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

An amazing platform

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

This system is small but has a very flexible features like flexible work hours(which does not limits the workers to work on a fixed timings)that helps businesses to increase sale in different departments.

What is your favorite aspect of this product?

This software has a quite progressive feature that enables the vendors to be direct about sales reps numbers and that is a Auto dialing feature, Vanilla Soft records the complete call. It tracks the business leads and sales to increase the business overall sales and also has customization option for the management. The software is intuitive and easy to be used. The data fields can be customized easily, the Calendar functionality is a plus point to this software because it adds the even in the calendar solely and send it through email to the user.

What do you dislike most about this product?

The software glitches for some seconds and than start working. The system lacks various integration options and has limited storage. The software logs out itself occassionally. The exported phone numbers does not carry the country code.

What recommendations would you give to someone considering this product?

This is perhaps the very greatest asset any company(small or large scale company) can own, its functionality tends to increase the lead management and the time management

Pros

Performance Enhancing
Trustworthy
Efficient Service
Caring

Helen D.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

VanillaSoft-keeping you organized

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

Most of all I have tried to do I can do, and the trials are very well done in the field of help. My management team has done a very good job of setting up the system to make the system work well but a few other tools for the person and/or employee to suggest in the management team software can be very effective.

What is your favorite aspect of this product?

Everything is very well customizable. I use it in my daily position as a national sales representative. I scream using the link and all my tracks are generated on the VS page. Continuous dialing helps me a lot. It keeps me focused and makes it harder to deviate from my activities.

What do you dislike most about this product?

I work on a mac; well, this web-based software usually works well with mac the vs connect does not - I can't install the mobile app so that I may check notifications properly when I'm away from my computer or out of the office.

What recommendations would you give to someone considering this product?

Vanilla Soft is a great program with many changes and tracking capabilities. Support is so much fun with so many options. I would recommend this to any company looking for a staff monitoring system or themselves!

Pros

Enables Productivity
Unique Features
Efficient Service
Effective Service

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Right solution for the future

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Unique Features
Respectful

VanillaSoft

What is VanillaSoft?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

VanillaSoft Ratings

88 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love VanillaSoft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

VanillaSoft Reviews

Lucia P.

An amazing platform

Likeliness to Recommend

Pros

Helen D.

VanillaSoft-keeping you organized

Likeliness to Recommend

Pros

Right solution for the future

Likeliness to Recommend

Pros

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Feature Ratings

Call Management

Dialer Integration

Next-Best-Action Recommendations

Workflow Automation

Sales Analytics

E-Mail Campaign Management

E-Mail Integration

Conversation Coaching

Internal Sales Collaboration

Pipeline Management

Omnichannel Campaign Management

Vendor Capability Ratings

Vendor Support

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training