Upland Software, Inc.

Upland PSA

Composite Score

7.8 /10

CX Score

8.0 /10

25 Reviews Write a Review

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What is Upland PSA?

Upland PSA transforms the way services organizations deliver projects from the first interaction with their customers to ongoing customer success. With robust timesheet and expense capture, project and workforce management, customer billing and project financials, Upland PSA gives you more with proposal automation, knowledge management, and customer sentiment, helping you put the spotlight on the customer to deliver better customer outcomes, starting from Day 1.

Company Details

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Upland PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 85%
Conflict Resolution:: 92%
Strategy & Innovation:: 93%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Upland PSA?

0% Negative

12% Neutral

88% Positive

Pros

Respectful
Fair
Altruistic
Includes Product Enhancements

Feature Ratings

Average 79

Process Automation

Reporting

Resource Management

Team Collaboration

Security

Business Process Analysis (BPA)

Project Management

Time Management

Knowledgebase

Task Management and Workflow

Auditability

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Upland PSA Reviews

Hitesh G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Upland PSA for project management

Likeliness to Recommend

8 /10

What differentiates Upland PSA from other similar products?

As a user for me Upland PSA offered me variety of project management tools, including project planning, resource management, and time tracking, all in one platform that saved my time a lot.

What is your favorite aspect of this product?

User friendly interface, all tools for project management at one place and multiple project integration.

What do you dislike most about this product?

Upland is not known to many. I feel the marketing of this platform is poor.

What recommendations would you give to someone considering this product?

It works as an alternative to tools like jita and devops.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ABHA S.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Helpful tool for managing complex projects

Likeliness to Recommend

10 /10

What differentiates Upland PSA from other similar products?

Upland PAS is great for managing multiple projects at once. It makes it easy to track progress, control budgets, and keep everything organized.

What is your favorite aspect of this product?

I like how it shows clear reports and dashboards. It helps in making quick decisions and staying on top of deadlines.

What do you dislike most about this product?

The system can feel a bit outdated, and it takes some time to get used to all the features

What recommendations would you give to someone considering this product?

Start with the basic features and gradually explore the advanced tools. Also, use the available support resources to make the learning process easier

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Prashant S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Upland PSA Review

Likeliness to Recommend

7 /10

What differentiates Upland PSA from other similar products?

The tool is easy to use and includes all the essential features you'd expect from a time tracking tool, such as the ability to add attachments and comments to your time entries. I also like that it displays only one week at a time, making it simpler to log your work.

What is your favorite aspect of this product?

As a project management tool, it's excellent and brings together a variety of features that can significantly streamline your business processes, particularly in task management.

What do you dislike most about this product?

Some modules don't function properly across different browsers.

What recommendations would you give to someone considering this product?

Its simplicity combined with powerful functionality makes it incredibly easy to use.

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Inspires Innovation

Upland PSA

What is Upland PSA?

Company Details

Book a Free Demo Today!

Upland PSA Ratings

86 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Upland PSA?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Automation Supports process design with a point-and-click interface that lets user build processes

Reporting Straightforward data storage with ability to create any reports easily.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Security Permits customers to use their identity provider of choice to manage their sign on

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Project Management Plan all resources needed to execute projects

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Task Management and Workflow Supports triggers and events for process automation.

Auditability All changes to contracts are fully audit-trailed to improve controls

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Upland PSA Reviews

Hitesh G.

Upland PSA for project management

Likeliness to Recommend

Pros

ABHA S.

Helpful tool for managing complex projects

Likeliness to Recommend

Pros

Prashant S.

Upland PSA Review

Likeliness to Recommend

Pros

Most Popular Upland PSA Comparisons

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Feature Ratings

Process Automation

Reporting

Resource Management

Team Collaboration

Security

Business Process Analysis (BPA)

Project Management

Time Management

Knowledgebase

Task Management and Workflow

Auditability

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training